We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Issues loading webpage: have to reload to load page.

  • 3 valiny
  • 1 manana an'ity olana ity
  • 10 views
  • Valiny farany nomen'i FredMcD

more options

Hello, I have searched the internet for a solution to this, basically what is happening is I'll go about browsing, as you would. then I click on a link, maybe type in the website and it says "Hmm. We’re having trouble finding that site. We can’t connect to the server at (website) If that address is correct, here are three other things you can try: Try again later. Check your network connection. If you are connected but behind a firewall, check that Firefox has permission to access the Web." I did notice it's quite random, most websites work but every 1 in 10 I'd say I get this error, then I refresh the page and it loads.

I've changed my DNS, Removed my firewall, and reset my firefox and none of that worked, please help.

youtube video of it in action:https://www.youtube.com/watch?v=ioKKYKnrniQ

basically it just doesn't load then loads when I refresh it.

Hello, I have searched the internet for a solution to this, basically what is happening is I'll go about browsing, as you would. then I click on a link, maybe type in the website and it says "Hmm. We’re having trouble finding that site. We can’t connect to the server at (website) If that address is correct, here are three other things you can try: Try again later. Check your network connection. If you are connected but behind a firewall, check that Firefox has permission to access the Web." I did notice it's quite random, most websites work but every 1 in 10 I'd say I get this error, then I refresh the page and it loads. I've changed my DNS, Removed my firewall, and reset my firefox and none of that worked, please help. youtube video of it in action:https://www.youtube.com/watch?v=ioKKYKnrniQ basically it just doesn't load then loads when I refresh it.

All Replies (3)

more options

There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

Websites don't load - troubleshoot and fix error messages

http://kb.mozillazine.org/Error_loading_websites

What do the security warning codes mean

more options

I'm using kaspersky and from what I see, I don't have anything on except NAB (Network attack blocker) and the firewall, which the firewall wasn't the issue, as I disabled it completely and it still happened.

To be clear:

Injecting scripts into web traffic to incercept with web pages is off

Supporting DNS over HTTPS is off

It does moniter network ports but thats just for the network attack blocker, and if that was the issue it would block it for 60 minutes at a time like I set it to.

Firewall is on currently but it still happens when it's disabled

more options

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia


If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.

As a test, disable your protection programs.