We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Context Menu Item; Save Image As, Causes instant freeze (Along with File Explorer)

  • 4 valiny
  • 1 manana an'ity olana ity
  • 13 views
  • Valiny farany nomen'i Pha Qu

Pha Qu
Pha Qu
more options

After clicking to save image, I can see an Explorer dialog box disappear quickly, followed by FF freezing, having to use task manager to close FF down

Last reported FF crash; 2019.08.22.Thu, 1617;17, so I don't think a crash report will help

FF 72.0.2 (64-bit), Safe Mode, After Windows 10 Pro update from 1803 to 1909 (OS Build 18363.562)

After clicking to save image, I can see an Explorer dialog box disappear quickly, followed by FF freezing, having to use task manager to close FF down Last reported FF crash; 2019.08.22.Thu, 1617;17, so I don't think a crash report will help FF 72.0.2 (64-bit), Safe Mode, After Windows 10 Pro update from 1803 to 1909 (OS Build 18363.562)

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you possibly recently saved a file to a removable device that is currently not available ?

Pha Qu
Pha Qu Tompon'ny fanontaniana
more options

No, although I have external drives attached, anything downloaded or saved goes straight into the C: drive first

I do not have this issue using the Edge browser, which I'd rather not get dependent upon

Novain'i Pha Qu t@

the-edmeister
the-edmeister
  • Moderator
more options

How many downloaded files appear in the Downloads panel in the Library window?

Try clearing the Download cache to see if that might solve that problem.

Pha Qu
Pha Qu Tompon'ny fanontaniana
more options

Having such difficulty with this issue, I've decided to reinstall Windows