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Outlook Live (free version) not working in Firefox: Can't read email.

johneakins
johneakins
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A few days ago Outlook Live stopped showing content of emails in both Edge and Firefox. I could see them in Gmail and on a Kindle. Others reported this problem on various forums. I thought MS was trying to get rid of the free version, but after a couple days, it started working again, although slowly on Firefox. Then today it quit working in Firefox but works in Edge. I am reporting this in Edge, therefore no Firefox troubleshooting information.

A few days ago Outlook Live stopped showing content of emails in both Edge and Firefox. I could see them in Gmail and on a Kindle. Others reported this problem on various forums. I thought MS was trying to get rid of the free version, but after a couple days, it started working again, although slowly on Firefox. Then today it quit working in Firefox but works in Edge. I am reporting this in Edge, therefore no Firefox troubleshooting information.

All Replies (2)

FredMcD
FredMcD
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Are you talking about the website, or the program?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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As a footnote to the above:

FredMcD said

Type about:preferences<enter> in the address bar.
  • Cookies; Select Privacy. Under History, select
Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

The site where your mailbox is hosted is live.com (e.g., outlook.live.com) not outlook.com.

You also can remove a site's cookies while viewing a page on the site -- even a partially complete page. That would be using the Page Info dialog, so either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually.