We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashes

gavinkng
gavinkng
more options

Crash ID: bp-fd4dfe71-9b60-4e63-ac7c-2a6052151207

AdapterDeviceID: 0x0166 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:42.0 BuildID: 20151029151421 CrashTime: 1449523922 EMCheckCompatibility: true Email: gavinkng@me.com FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1449523115 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 319 StartupTime: 1449523915 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20151029151421","version":"42.0","vendor":"Mozilla","platformVersion":"42.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":null,"architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4096,"cpu":{"count":8,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Darwin","version":"15.0.0","locale":"en-KR"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0166","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":1}],"features":{"compositor":"none"}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{}},"profile":{}} Theme: classic/1.0 Throttleable: 1 Vendor: Mozilla Version: 42.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Crash ID: bp-fd4dfe71-9b60-4e63-ac7c-2a6052151207 AdapterDeviceID: 0x0166 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:42.0 BuildID: 20151029151421 CrashTime: 1449523922 EMCheckCompatibility: true Email: gavinkng@me.com FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1449523115 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 319 StartupTime: 1449523915 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20151029151421","version":"42.0","vendor":"Mozilla","platformVersion":"42.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":null,"architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4096,"cpu":{"count":8,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Darwin","version":"15.0.0","locale":"en-KR"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0166","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":1}],"features":{"compositor":"none"}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{}},"profile":{}} Theme: classic/1.0 Throttleable: 1 Vendor: Mozilla Version: 42.0 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

All Replies (2)

FredMcD
FredMcD
more options

Product Firefox Version 41.0.2 Build ID 20151014143721 Release Channel release OS Mac OS X OS Version 10.11.1 15B42

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 42.*

Signature libsystem_kernel.dylib

libsystem_c.dylib = ? Word for Mac

libsystem_pthread.dylib =  ? Word for Mac

libdispatch.dylib =  ? Word for Mac

libsystem_kernel.dylib =  ? Word for Mac

This is for Sumo's Related Bugs 1176404 NEW --- Crashes at __pthread_kill | ... gpusGenerateCrashLog ... | gpusSubmitDataBuffers, mostly on OS X 10.10 and 10.11

For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.

I've called the big guys to help you. Good luck.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

I don't look at a lot of Mac crashes, but the think that jumps out at me is "MySpeed". Do you have that product from Enounce: https://www.enounce.com/

I'm not sure whether it is contributing to the crashing, or whether Firefox would have crashed anyway, but if it's easy to disable, I would try that.