We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Drag-and-drop no longer working in FF

  • 5 replies
  • 19 have this problem
  • 1 view
  • Paskiausią atsakymą parašė cor-el

more options

All drag-and-drop features stopped working on my FF 21.

That is, I can no longer: - Drag items to bookmarks or rearrange the bookmarks - Drag words to the search box or links to the URL box - Change the order of tabs - Rearrange items on toolbars - Move text in text boxes - etc.

Safe mode exhibits the same problems.

Please advise.

All drag-and-drop features stopped working on my FF 21. That is, I can no longer: - Drag items to bookmarks or rearrange the bookmarks - Drag words to the search box or links to the URL box - Change the order of tabs - Rearrange items on toolbars - Move text in text boxes - etc. Safe mode exhibits the same problems. Please advise.

Chosen solution

All Replies (5)

more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

You can also try a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you lose personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.


more options

I am having this problem as well. It persists even with all my extensions and add-ons disabled, and even in Safe Mode.

I tried both solutions above. I downloaded FF21 installer, uninstalled FF, then reinstalled. Still cannot drag and drop anything. So I reset Firefox. Still no drag and drop. No rearranging tabs, no dragging images on web pages, you get the idea.

more options

Chosen Solution

ARGH. It was not a Firefox problem at all: http://it.thelibrarie.com/weblog/2010.../drag-and-drop-stops-working/. Lol Windows!!!

Modified by cor-el

more options

It may very well be that some modifier keys got stuck in pressed state or that a previous drag action hadn't completed properly if pressing ESC works.
If the keyboard is also affected then it usually helps to press all modifier keys (Shift, Ctrl, Alt; both left and right ones) a few time to correct this.