Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I get TB to work properly with juno.com?

  • 5 replies
  • 0 have this problem
  • 9 views
  • Paskiausią atsakymą parašė sfhowes

more options

I have used Juno for one of my email accounts since it was first introduced in the 1990s. More recently, I have learned to use Juno's POP and SMTP servers, however in recent years some issue developed between Juno and Mozilla/Thunderbird, wherein TB will not place a message sent through Juno in the Sent or Drafts folder (as applicable) on the Juno server(s), forcing TB to use separate local folders instead. For incoming mail, I use server pop.juno.com on port 995 with SSL/TLS security and encrypted-password authentication. For outgoing mail, I use server smtp.juno.com on port 465. Every time I send mail, the following messages appear: There is not enough disk space to download new messages. Try deleting old mail, emptying the Trash folder, and compacting your mail folders, and then try again. which is inaccurate, given I have a considerable-sized hard drive (500 GB), plus multiple USB drives with much more space... then comes: Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent-bob.in.jersey@juno.com. with the choice of buttons Retry, Save, or Don't Save. Please do something about this, or tell me what I need to do to ensure that the messages go to where they're supposed to go. Thanks.

I have used Juno for one of my email accounts since it was first introduced in the 1990s. More recently, I have learned to use Juno's POP and SMTP servers, however in recent years some issue developed between Juno and Mozilla/Thunderbird, wherein TB will not place a message sent through Juno in the Sent or Drafts folder (as applicable) on the Juno server(s), forcing TB to use separate local folders instead. For incoming mail, I use server pop.juno.com on port 995 with SSL/TLS security and encrypted-password authentication. For outgoing mail, I use server smtp.juno.com on port 465. Every time I send mail, the following messages appear: ''There is not enough disk space to download new messages. Try deleting old mail, emptying the Trash folder, and compacting your mail folders, and then try again.'' which is inaccurate, given I have a considerable-sized hard drive (500 GB), plus multiple USB drives with much more space... then comes: ''Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent-bob.in.jersey@juno.com.'' with the choice of buttons Retry, Save, or Don't Save. ''Please do something about this, or tell me what I need to do to ensure that the messages go to where they're supposed to go. Thanks.''

All Replies (5)

more options

If you send a message from TB, a copy of the sent message must be stored on the local computer, as POP accounts only download the Inbox, and can't download (or upload to) any other folders that are present in the webmail display, i.e. on the mail server. What is the size of your profile folder? Help/Troubleshooting Info, Profile Folder, Open Folder, to open it in File Explorer.

more options

Sorry, I've just today gotten to this... I look at this inbox less often than the other two I use.

C:\Users\bob_i\AppData\Roaming\Thunderbird\Profiles\4cf7csqy.default-release 826 MB (holy cow!)

The largest part of this is an old folder I haven't accessed in years, and can very easily move elsewhere. When I did, it cut the size to 316 MB. I'll be back if the error still persists.

ETA: Nope, it's still occurring. Let's figure something else out. I don't want to go back to cloud-based as I have to do with my ISP and with Y***o.

Modified by Bob Jersey

more options

It may help if you post a screenshot of your SMTP settings pane.

more options

Your settings look ok, except there's no mention on juno.com of 'encrypted password' authentication, which is very uncommon. Try it with 'normal password'.

https://help.juno.com/support/email/tbird.html

But that doesn't seem related to the error about insufficient disk space.