Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

No longer able to access my email using thunderbird

  • 1 reply
  • 1 has this problem
  • 6 views
  • Paskiausią atsakymą parašė AgnesRM

RoelandH
RoelandH
more options

No longer able to access my email using thunderbird since 1/10/2022. However when using outlook or webmail there are no problems. I am running Thunderbird version 91.5.0 ( 32 bit version) on a PC running Windows 10 version 21H1 built 19043.1415 using windows defender. I am using Aplus servers as the domain servers. In the last few weeks we had to re-enter the password during the day when using the email account as it would somehow loose it. Right now we can access the account through webmail on this computer and via outlook on another computer using the same password. When Thunderbird can not connect it comes back asking re-enter the password. Every once in while Thunrderbird will get through but very rarely.

No longer able to access my email using thunderbird since 1/10/2022. However when using outlook or webmail there are no problems. I am running Thunderbird version 91.5.0 ( 32 bit version) on a PC running Windows 10 version 21H1 built 19043.1415 using windows defender. I am using Aplus servers as the domain servers. In the last few weeks we had to re-enter the password during the day when using the email account as it would somehow loose it. Right now we can access the account through webmail on this computer and via outlook on another computer using the same password. When Thunderbird can not connect it comes back asking re-enter the password. Every once in while Thunrderbird will get through but very rarely.

All Replies (1)

AgnesRM
AgnesRM
more options

Hi I am no expert, but if you add some more information perhaps someone more qualified will see this. Are you hosting your own email service on Aplus? Or, using email based on a provider such as Gmail, Yahoo...? Or, using a corporate email system on Microsoft Exchange? What is the exact error message you see when TB asks for the password? - a screen shot would be very helpful.