Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Thunderbird completely Blank Screen Problem

  • 5 replies
  • 1 has this problem
  • 25 views
  • Paskiausią atsakymą parašė becker5

daniel160
daniel160
more options

After installing new version of Thunderbird I am getting completely blank Thunderbird screen. This occur few times before while I user versions lower than 68, but after restarting it was OK. After update to version 78.4.0, first starting is OK, but after that I am getting completely blank screen. Only thing that works is: click at top left corner and only drop down File menu appear, move mouse to place where Help menu should be and it appear, then click on Restart with Add-ons Disabled and restart in Safe mode. Safe mode is working OK. I have tried uninstalling all Add-ons and start normally but I am getting blank screen. I am using Thunderbird Portable. I have copied Thunderbird Portable completely to other computer, updated it to 78.4.0 version, it was OK, and copied it back to my computer. That worked. But when I updated to 78.4.1 I got blank screen again. I am using Windows 10 running on Parallels virtual machine on MacBook Pro, anti virus is ESET. I managed to revert to previous state by using Parallels snapshots, but I would like to solve this issue. Another person in my company has this problem, also running on Parallels.

After installing new version of Thunderbird I am getting completely blank Thunderbird screen. This occur few times before while I user versions lower than 68, but after restarting it was OK. After update to version 78.4.0, first starting is OK, but after that I am getting completely blank screen. Only thing that works is: click at top left corner and only drop down File menu appear, move mouse to place where Help menu should be and it appear, then click on Restart with Add-ons Disabled and restart in Safe mode. Safe mode is working OK. I have tried uninstalling all Add-ons and start normally but I am getting blank screen. I am using Thunderbird Portable. I have copied Thunderbird Portable completely to other computer, updated it to 78.4.0 version, it was OK, and copied it back to my computer. That worked. But when I updated to 78.4.1 I got blank screen again. I am using Windows 10 running on Parallels virtual machine on MacBook Pro, anti virus is ESET. I managed to revert to previous state by using Parallels snapshots, but I would like to solve this issue. Another person in my company has this problem, also running on Parallels.

Chosen solution

in options turn off hardware acceleration.

Skaityti atsakymą kartu su kontekstu 👍 1

All Replies (5)

daniel160
daniel160 Klausimą uždavęs asmuo
more options

Here is image. Bland side of screen is Thunderbird window.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

in options turn off hardware acceleration.

donaldwrose
donaldwrose
more options

I have this problem too. I don't see a selection for hardware acceleration under options in Thunderbird. What am I not understanding?

donaldwrose
donaldwrose
more options

Nevermind the quest above. Found it!

becker5
becker5
more options

guys, quich question. my entire thunderbird went blank, and when clicking "options" no other window or other menu pops up...like its disabled. this has happened a couple times now, and i am tired of reinstalling and setting up all my email addresses again. please help!!!! thank you

ps. windows 10 on hp zbook. and thunderbird seems to only fail on this laptop and not my other coputers and laptops that have my email accounts on them. just this machine.