Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

TB freezes on start (safe mode too) displaying "compact folders question" dialogue box

  • 1 reply
  • 1 has this problem
  • 2 views
  • Paskiausią atsakymą parašė Wayne Mery

more options

(mac) TB freezes on start up , nothing has changed on the computer, save for the "compact folders" box was 'clicked' when displayed, now freezes on start up, including in all configs of the "safe mode" . have the latest version of TB. have "force quit" program 30 times. ugg. thanx cheers, Marcus Keys

(mac) TB freezes on start up , nothing has changed on the computer, save for the "compact folders" box was 'clicked' when displayed, now freezes on start up, including in all configs of the "safe mode" . have the latest version of TB. have "force quit" program 30 times. ugg. thanx cheers, Marcus Keys

All Replies (1)

more options

Start THunderbird in safe mode.

If still hangs, start

  Thunderbird  -offline

Make sure everything looks OK. Then File > offline > work offline