Ubuntu 16.04 LTS Firefox Build 60.0.2 crashes on start
Firefox on Ubuntu crashes on start and can not be started by any means.
Quiting firefox does not resolve the issue. Re-starting firefox does not resolve the issue. Running firefox from the command line does not resolve the issue.
Have tried sudo apt-get remove, purge, etc. and installed over and FF continues to crash on start.
ps -ef|grep firefox broch 8082 1911 0 14:57 ? 00:00:01 /usr/lib/firefox/crashreporter /home/broch/.mozilla/firefox/igvdutrx.default/minidumps/7cdbe434-9bc5-11c8-a66a-456d87a6395e.dmp broch 8620 11852 0 15:13 pts/2 00:00:00 grep --color=auto firefox
OS: Ubuntu 16.04 xenial
Kernel: x86_64 Linux 4.13.0-45-generic Uptime: 12h 31m Packages: 3183 Shell: bash 4.3.48 Resolution: 2560x1080 DE: Unity 7.4.5 WM: Compiz WM Theme: Radiance
Radiance [GTK2] , Radiance [GTK3]
Icon Theme: ubuntu-mono-light Font: Ubuntu 11 CPU: AMD Ryzen 5 1600X Six-Core @ 4GHz GPU: GeForce GTX 1050 RAM: 6352MiB / 16034MiB
BuildID: 20180607194748 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 4 CrashTime: 1529438245 DOMIPCEnabled: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1529104468 Notes: Ubuntu 16.04.4 LTSFP(D00-L1000-W00000000-T000) GLXtest process failed (received signal 11)WR? WR- OMTP? OMTP- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1567 StartupCrash: 0 StartupTime: 1529438244 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20180607194748","version":"60.0.2","vendor":"Mozilla","platformVersion":"60.0.2","xpcomAbi":"x86_64-gcc3","updaterAvailable":false},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16035,"virtualMaxMB":null,"cpu":{"count":12,"cores":6,"vendor":"AuthenticAMD","family":23,"model":1,"stepping":1,"l2cacheKB":512,"l3cacheKB":512,"speedMHz":4000,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Linux","version":"4.13.0-45-generic","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":"GLXtest process failed (received signal 11)","vendorID":null,"deviceID":null,"subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"none","gpuProcess":{"status":"unused"}}},"appleModelId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":false,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":4},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 8000:"Gecko_IOThread",8001:"Timer",8002:"Link Monitor",8003:"Socket Thread",8004:"JS Watchdog",8015:"BGReadURLs",8016:"Hang Monitor",8019:"Cache2 I/O",8020:"Cookie",8022:"GMPThread",8023:"SoftwareVsyncThread",8024:"Compositor",8025:"VRListener",8026:"ImgDecoder #1",8027:"ImageIO",8031:"IPDL Background",8032:"LoadRoots",8033:"DataStorage",8034:"DataStorage",8035:"SysProxySetting",8036:"ProxyResolution",8037:"DataStorage",8038:"URL Classifier",8039:"Classifier Update",8040:"DNS Resolver #1",8041:"HTML5 Parser",8042:"StreamTrans #2",8052:"DOM Worker",8059:"DataStorage",8060:"ImageBridgeChild", Throttleable: 1 UptimeTS: .61920122 Vendor: Mozilla Version: 60.0.2 useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Repos: Active apt sources in file: /etc/apt/sources.list
deb http://mirror.lstn.net/ubuntu/ xenial main restricted deb http://mirror.lstn.net/ubuntu/ xenial-updates main restricted deb http://mirror.lstn.net/ubuntu/ xenial universe deb http://mirror.lstn.net/ubuntu/ xenial-updates universe deb http://mirror.lstn.net/ubuntu/ xenial multiverse deb http://mirror.lstn.net/ubuntu/ xenial-updates multiverse deb http://mirror.lstn.net/ubuntu/ xenial-backports main restricted universe multiverse deb http://archive.canonical.com/ubuntu xenial partner deb-src http://archive.canonical.com/ubuntu xenial partner deb http://mirror.lstn.net/ubuntu/ xenial-security main restricted deb http://mirror.lstn.net/ubuntu/ xenial-security universe deb http://mirror.lstn.net/ubuntu/ xenial-security multiverse deb http://deb.torproject.org/torproject.org xenial main deb-src http://deb.torproject.org/torproject.org xenial main deb https://dl.winehq.org/wine-builds/ubuntu/ xenial main deb http://archive.canonical.com/ xenial partner Active apt sources in file: /etc/apt/sources.list.d/apandada1-ubuntu-brightness-controller-xenial.list deb http://ppa.launchpad.net/apandada1/brightness-controller/ubuntu xenial main Active apt sources in file: /etc/apt/sources.list.d/bablu-boy-ubuntu-nutty_0_1-xenial.list deb http://ppa.launchpad.net/bablu-boy/nutty.0.1/ubuntu xenial main Active apt sources in file: /etc/apt/sources.list.d/bazel.list deb [arch=amd64] http://storage.googleapis.com/bazel-apt stable jdk1.8 Active apt sources in file: /etc/apt/sources.list.d/cuda-9-0-local.list deb file:///var/cuda-repo-9-0-local / Active apt sources in file: /etc/apt/sources.list.d/cuda.list deb http://developer.download.nvidia.com/compute/cuda/repos/ubuntu1604/x86_64 / Active apt sources in file: /etc/apt/sources.list.d/google-chrome.list deb [arch=amd64] http://dl.google.com/linux/chrome/deb/ stable main Active apt sources in file: /etc/apt/sources.list.d/google-earth-pro.list deb http://dl.google.com/linux/earth/deb/ stable main Active apt sources in file: /etc/apt/sources.list.d/graphics-drivers-ubuntu-ppa-xenial.list deb http://ppa.launchpad.net/graphics-drivers/ppa/ubuntu xenial main Active apt sources in file: /etc/apt/sources.list.d/hsoft-ubuntu-ppa-xenial.list deb http://ppa.launchpad.net/hsoft/ppa/ubuntu xenial main Active apt sources in file: /etc/apt/sources.list.d/jonathonf-ubuntu-ffmpeg-3-xenial.list deb http://ppa.launchpad.net/jonathonf/ffmpeg-3/ubuntu xenial main Active apt sources in file: /etc/apt/sources.list.d/jonathonf-ubuntu-gcc-7_1-xenial.list deb http://ppa.launchpad.net/jonathonf/gcc-7.1/ubuntu xenial main Active apt sources in file: /etc/apt/sources.list.d/nilarimogard-ubuntu-webupd8-xenial.list deb http://ppa.launchpad.net/nilarimogard/webupd8/ubuntu xenial main Active apt sources in file: /etc/apt/sources.list.d/nodesource.list deb https://deb.nodesource.com/node_9.x xenial main deb-src https://deb.nodesource.com/node_9.x xenial main Active apt sources in file: /etc/apt/sources.list.d/noobslab-ubuntu-apps-xenial.list deb http://ppa.launchpad.net/noobslab/apps/ubuntu xenial main Active apt sources in file: /etc/apt/sources.list.d/skype-stable.list deb [arch=amd64] https://repo.skype.com/deb stable main Active apt sources in file: /etc/apt/sources.list.d/slack.list deb https://packagecloud.io/slacktechnologies/slack/debian/ jessie main Active apt sources in file: /etc/apt/sources.list.d/steam.list deb [arch=amd64,i386] http://repo.steampowered.com/steam/ precise steam deb-src [arch=amd64,i386] http://repo.steampowered.com/steam/ precise steam Active apt sources in file: /etc/apt/sources.list.d/strukturag-ubuntu-libde265-xenial.list deb http://ppa.launchpad.net/strukturag/libde265/ubuntu xenial main Active apt sources in file: /etc/apt/sources.list.d/sublime-text.list deb https://download.sublimetext.com/ apt/stable/ Active apt sources in file: /etc/apt/sources.list.d/vscode.list deb [arch=amd64] http://packages.microsoft.com/repos/vscode stable main Active apt sources in file: /etc/apt/sources.list.d/webupd8team-ubuntu-java-xenial.list deb http://ppa.launchpad.net/webupd8team/java/ubuntu xenial main Active apt sources in file: /etc/apt/sources.list.d/wine-ubuntu-wine-builds-xenial.list deb http://ppa.launchpad.net/wine/wine-builds/ubuntu xenial main
Modified by victor1974
All Replies (6)
Hi, since no one is getting back to you, please try : a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: Delete your Cookies and Cache and TEST.
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
then
TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:
If is your Profile :
- https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
- http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
Note: Any customization will revert back to default, you will also need to reinstall Extensions.
Please let us know if this solved your issue or if need further assistance.
Thanks for the reply. After deleting all directories and sudo-apt purging firefox and re-installing it and running firefox -p via CLI I setup a new profile and then when I attempted to start firefox using new profile:
firefox -P ExceptionHandler::GenerateDump cloned child 13871 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal...
Is that trying to connect to Sync ?
I wonder if it is where you are getting your compile from ? Have you tried or can you use Firefox's -
Tried to run English firefox from the link you provided.
Was unable to get Ubuntu to run the script: ~/firefox/firefox
Running firefox from the CLI resulted in same crash. Also I attempted all the above after deleting the .mozilla dir in the /home/ dir which is generated each time firefox is run.
One thought worth mentioning. The firefox executable is set to default open with Wine.
Renaming firefox executable to .sh and running that results in this error:
ExceptionHandler::GenerateDump cloned child 26825 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal...
Add-ons: activity-stream%40mozilla.org:2018.04.20.1103-b3b95672,aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,followonsearch%40mozilla.com:0.9.6,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:1.0,screenshots%40mozilla.org:30.1.0,webcompat%40mozilla.org:1.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:60.0.2 BuildID: 20180605171542 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 4 CrashTime: 1529614252 DOMIPCEnabled: 1 EMCheckCompatibility: true FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1529614251 Notes: Ubuntu 16.04.4 LTSFP(D00-L1000-W00000000-T000) GLXtest process failed (received signal 11)WR? WR- OMTP? OMTP- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 StartupCrash: 0 StartupTime: 1529614251 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20180605171542","version":"60.0.2","vendor":"Mozilla","platformVersion":"60.0.2","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16035,"virtualMaxMB":null,"cpu":{"count":12,"cores":6,"vendor":"AuthenticAMD","family":23,"model":1,"stepping":1,"l2cacheKB":512,"l3cacheKB":512,"speedMHz":4000,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Linux","version":"4.13.0-45-generic","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":"GLXtest process failed (received signal 11)","vendorID":null,"deviceID":null,"subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"none","gpuProcess":{"status":"unused"}}},"appleModelId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":4},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} Theme: classic/1.0 ThreadIdNameMapping: 26769:"Gecko_IOThread",26770:"Timer",26771:"Link Monitor",26772:"Socket Thread",26773:"JS Watchdog",26784:"BGReadURLs",26785:"Hang Monitor",26788:"Cache2 I/O",26789:"Cookie",26792:"GMPThread",26793:"SoftwareVsyncThread",26794:"Compositor",26795:"VRListener",26796:"ImgDecoder #1",26797:"ImageIO",26801:"IPDL Background",26802:"HTML5 Parser",26803:"mozStorage #1",26804:"StreamTrans #2",26805:"mozStorage #2",26815:"DOM Worker",26823:"ImageBridgeChild", Throttleable: 1 UptimeTS: .8239809 Vendor: Mozilla Version: 60.0.2 useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Deleting the .mozilla directory in the /cache/ directory of mozzila and re-running the firefox.sh script produced this error code:
./firefox.sh ExceptionHandler::GenerateDump cloned child 28132 ExceptionHandler::WaitForContinueSignal waiting for continue signal... ExceptionHandler::SendContinueSignalToChild sent continue signal to child [Child 28125, Chrome_ChildThread] WARNING: pipe error (3): Connection reset by peer: file /builds/worker/workspace/build/src/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 353