Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

cant configure new mail account from TPG

  • 1 reply
  • 1 has this problem
  • 7 views
  • Paskiausią atsakymą parašė sfhowes

lazblom
lazblom
more options

When I attempt to set up a new email account with TPG, Thunderbird takes me through the process however it states at the end that the username or password is incorrect. Both the username and the password ARE correct as both of these are accepted with TPG when I log in to TPG to check mail. I have tried the auto and the manual setup without success. I have spoken with TPG and they have checked the configuration and it is correct for logging into TPG. Looks like a Thunderbird problem. Can you assist?

Thanks

Larry Blomberg

When I attempt to set up a new email account with TPG, Thunderbird takes me through the process however it states at the end that the username or password is incorrect. Both the username and the password ARE correct as both of these are accepted with TPG when I log in to TPG to check mail. I have tried the auto and the manual setup without success. I have spoken with TPG and they have checked the configuration and it is correct for logging into TPG. Looks like a Thunderbird problem. Can you assist? Thanks Larry Blomberg

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

What do you have for the settings? As far as I can tell, you should have:

incoming server: mail.tpg.com.au port: 110 (POP) or 143 (IMAP) Connection security: None Authentication: password, transmitted insecurely User name: part of your address before the @

outgoing SMTP server: mail.tpg.com.au port: 25 Connection security: None Authentication: password, transmitted insecurely User name: part of your address before the @

https://www.tpg.com.au/support/thunderbird_3.php