thunderbird stopped getting my emails but same app still gets my wifes emails and other email clients on same PC still gets both our emails - help
I've been using Thunderbird for some years and its always worked well - until today But today the app stopped getting my emails into my inbox while continuing to still get mt wife's emails into her inbox ok - same installed app on same PC with 2 x email accounts configured - So i though it was an ISP issue but its not - Mailbird and the W10 email client both get all our emails from both accounts ok - it does look like a strange Thunderbird issue - NB nothing changed on the PC or the Tbird config - running W10 - help
I've been using Thunderbird for some years and its always worked well - until today
But today the app stopped getting my emails into my inbox while continuing to still get mt wife's emails into her inbox ok - same installed app on same PC with 2 x email accounts configured - So i though it was an ISP issue but its not - Mailbird and the W10 email client both get all our emails from both accounts ok - it does look like a strange Thunderbird issue - NB nothing changed on the PC or the Tbird config - running W10 - help
All Replies (4)
I think a useful first step would be to post your Troubleshooting Information. That will avoid a lot of question asking and replying.
Please add the troubleshooting information to your post. To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help).
- Choose Troubleshooting Information.
- Clear the check box Include account names.
- Use the button Copy text to clipboard to select all.
- Paste this into your reply to this forum.
You can trim off the big section at the end about printers and fonts.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?
- Who is the email provider?
- Who is the internet provider?
Please post back with this information and any other questions you might have.
Application Basics
Name: Thunderbird Version: 52.5.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.5.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20171121193617 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pop.outlook.com:995, SSL, passwordCleartext
OUTGOING: , smtp.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) pop.outlook.com:995, SSL, passwordCleartext
OUTGOING: , smtp.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports
Extensions
Lightning, 5.4.5, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 52.5.0
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.crash-guard.d3d11layers.appVersion: 52.5.0
gfx.crash-guard.d3d11layers.deviceID: 0x6738
gfx.crash-guard.d3d11layers.driverVersion: 15.201.1151.1008
gfx.crash-guard.d3d11layers.feature-d2d: false
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
layers.acceleration.disabled: false
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mail.winsearch.global_reindex_time: 1451921426
mailnews.database.global.datastore.id: aa266f57-7d98-4186-b919-43f0c04f2f8
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1512489757
places.history.expiration.transient_current_max_pages: 61837
plugin.importedState: true
security.sandbox.content.tempDirSuffix: {2ffc7945-3e63-4e63-b794-69353d1f4297}
Graphics
GPU #1
Description: AMD Radeon HD 6800 Series
Vendor ID: 0x1002
Device ID: 0x6738
RAM: 1024
Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version: 15.201.1151.1008
Driver Date: 11-4-2015
Features
Direct2D: false
DirectWrite: true (10.0.15063.674)
ClearType Parameters: DISPLAY1 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] DISPLAY2 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ]
WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6800 Series Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.6
3.28.6
NSS Util
3.28.6
3.28.6
NSS SSL
3.28.6
3.28.6
NSS S/MIME
3.28.6
3.28.6
Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)? - not tested Do you use anti-virus and firewall software? What is the version? - AVG Who is the email provider? BT Who is the internet provider? SKY
this issue is still not resolved - can you assist please?