Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 2 replies
  • 1 has this problem
  • 4 views
  • Paskiausią atsakymą parašė FredMcD

more options

Crash Id: bp-d8be4bd7-4ad7-477d-94a9-525be2161127

Cannot Start Firefox. Application crashing on startup.

Crash Id: bp-d8be4bd7-4ad7-477d-94a9-525be2161127 Cannot Start Firefox. Application crashing on startup.

All Replies (2)

more options

hi, thanks for providing a crash id. unfortunately these crashes are probably triggered by malware that's present on your system and hooking into firefox (a lsp monitoring your network traffic labelled "chtbrkg.dll"). please go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there (especially anything dubbed "adskip" or other programs you haven't installed intentionally). then please also try running security scans with various other tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

finally you may also refer to this blog entry on how to proceed with malicious lsp-modules: https://blog.malwarebytes.com/cybercrime/2014/10/changes-in-the-lsp-stack/

more options

chtbrkg.dll = ? Internet Download Manager integration = Adware