Firefox keeps crashing in the middle of YouTube videos. Urgent help now!
I'm right now on an alternative computer tower, and whenever I play any YouTube video, it just crashes. Mozilla Crash Reporter just opens up. I need help.
All Replies (8)
hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.
bp-6af49f2f-f38d-455d-80eb-bbb4f2161112 12/11/2016 2:53 PM bp-51e8a07f-edb2-44b4-9c2c-3f9af2161112 12/11/2016 2:51 PM bp-65492061-c432-42d0-8002-29b452161112 12/11/2016 2:50 PM bp-21d63942-47c3-430d-bcce-dd64e2161112 12/11/2016 1:07 PM
Signature: adapt_probs
This is for Sumo's Related Bugs 1293996 RESOLVED FIXED Crash in adapt_probs +++++++++++++++++++++++++++++++++++++++++ Note: Each report had different programs flagged
atiumdva.dll = ATI Technologies Inc. = Radeon Video Acceleration Universal Driver
atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver
shellstreams.dll = Apple
AshShell.dll = Windows
Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
hi sabbath99, thanks for providing your crash ids - this kind of crash was triggered by a cpu bug, but firefox has a workaround for this, which will be introduced in firefox 50. firefox 50 is scheduled to be released this tuesday, or you can download it right now as beta version: https://www.mozilla.org/firefox/channel/ afterwards you should no longer experience the issue.
philipp said
hi sabbath99, thanks for providing your crash ids - this kind of crash was triggered by a cpu bug, but firefox has a workaround for this, which will be introduced in firefox 50. firefox 50 is scheduled to be released this tuesday, or you can download it right now as beta version: https://www.mozilla.org/firefox/channel/ afterwards you should no longer experience the issue.
philipp, I am on Firefox 50 on a new hard drive, and it's still doing this crap.
can you please provide a couple of new crash signatures then? thanks
duplicate with questions/1146910
locking this thread - continue here /questions/1146910