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Webex meetings will not start in version 41.0.2

  • 5 replies
  • 4 have this problem
  • 2 views
  • Paskiausią atsakymą parašė FredMcD

Denyse
Denyse
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when i attempt to join a webex meeting, i get to the "starting webex" page but it just swirls and does not connect me to the webex meeting. I have to click on the special "having problems" link, download it and then enter the meeting from the download. I attend a LOT of webex meeting and this problem only started after the last firefox update (v41.0.2).

when i attempt to join a webex meeting, i get to the "starting webex" page but it just swirls and does not connect me to the webex meeting. I have to click on the special "having problems" link, download it and then enter the meeting from the download. I attend a LOT of webex meeting and this problem only started after the last firefox update (v41.0.2).

Chosen solution

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (5)

FredMcD
FredMcD
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Chosen Solution

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Denyse
Denyse Klausimą uždavęs asmuo
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Hello Fred,

Thank you so much for responding. I just wanted to let you know that the Safe Mode step is the one that worked. In this mode I was asked to run an activex that was not asked for in the regular mode.

Thanks!

FredMcD
FredMcD
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Are you now able to run in normal mode?

Denyse
Denyse Klausimą uždavęs asmuo
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Hello Fred... Yes. I am running Firefox in regular mode now. Once that activex was initiated and I chose to always allow it for the site, everything seems fine. Thanks again for your support!!

FredMcD
FredMcD
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Glad to help. Safe surfing.