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Install process for Firefox 25 asks for Administrator password. I have never been asked for this before when installing any other program. Suspect virus/malware

dchawes2
dchawes2
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I have Firefox 24 installed on Windows 7 Home Pro laptop. Checking for updates on Firefox 24 Help gives me "None Available"

Downloaded Firefox 25.0.1 setup and after extraction occurs, got a message in a dialog box. There is no identification on the box as to its source, not Mozilla, Firefox, Windows, or any other security program. The full text of the message says:

"You may not have the necessary permissions to use all the features of the program you are about to run. You may run the program as a different user or continue to run the program as the current user.

___ Currebt User ___ Run the program as the following user:

User Name: Administrator Password: _______________

OK Cancel"

There is an entry type box after "Password:" to fill in the Administrator password.

Please advise if this is malware or phishing scam attached to your setup program.

Thanks

I have Firefox 24 installed on Windows 7 Home Pro laptop. Checking for updates on Firefox 24 Help gives me "None Available" Downloaded Firefox 25.0.1 setup and after extraction occurs, got a message in a dialog box. There is no identification on the box as to its source, not Mozilla, Firefox, Windows, or any other security program. The full text of the message says: "You may not have the necessary permissions to use all the features of the program you are about to run. You may run the program as a different user or continue to run the program as the current user. ___ Currebt User ___ Run the program as the following user: User Name: Administrator Password: _______________ OK Cancel" There is an entry type box after "Password:" to fill in the Administrator password. Please advise if this is malware or phishing scam attached to your setup program. Thanks

All Replies (1)

Jacob Livingstone
Jacob Livingstone
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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.