Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

mozilla crashes frequently

  • 1 eyano
  • 3 eza na bankokoso oyo
  • 3 views
  • Eyano yasuka ya user633449

more options

Hi guys, I've been experiencing some problems with firefox during the last month or two. I can open Firefox and usually it works well a first but after some time (could be 15 minutes could be 2 hours) it begins to slow down, i.e. it takes minutes to open a page, it's difficult to open a page in a new window or tab. Then it stops working at all, I can move the cursor on the screen but I can't click on anything. It usually takes like ten minutes to start working again. Then I restart firefox and use it again for ten minutes, then it stops again. I can do this process a few times a day and then it stops working completely, I must turn my computer off because nothing works anymore. Moreover, while I use firefox it often shuts down unexpectedly and a "mozilla crash reporter" window appears. Oh, and sometimes when I close firefox and try to open it again, it appears a window the says that firefox is already open (?). I'm afraid it might be a hardware problem, my laptop also usually becomes too hot and noisy. Therefore I'm not sure if it's a problem linked to firefox or to the laptop itself. Firefox is updated and the plugins are as well. If anyone cares to read and can help me in anyway, thank you very much!

Following some mozilla support instructions I copy these data but I don't even know what are they...or if they are of any use at all! ^_^ bp-34b6e2a7-cbb5-4f52-a190-e60f82130911 (something to identify my last crash) 8c68d0d6-4492-45e3-b58c-f94a52d40972 bp-521ab923-f299-460e-b7ec-283952130910


(something from the "help" "problem solving" menu)

 Informazioni di base
       Nome
       Firefox
       Versione
       23.0.1
       User agent
       Mozilla/5.0 (Windows NT 6.0; rv:23.0) Gecko/20100101 Firefox/23.0
       Configurazione build
         about:buildconfig
 Estensioni
       Nome
       Versione
       Attiva
       ID
       uTorrentBar_IT
       10.16.70.505
       true
       {4ae0c3d6-f713-4eed-bc65-25dc3ffdaac1}
       AVG Security Toolbar
       15.5.0.2
       false
       avg@toolbar
       McAfee SiteAdvisor
       3.6.2
       false
       {4ED1F68A-5463-4931-9384-8FFF5ED91D92}
       Microsoft .NET Framework Assistant
       0.0.0
       false
       {20a82645-c095-46ed-80e3-08825760534b}
       Skype Click to Call
       6.11.0.13348
       false
       {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
 Preferenze importanti modificate
     Nome
     Valore
       browser.cache.disk.capacity
       358400
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size.use_old_max
       false
       browser.cache.disk.smart_size_cached_value
       358400
       browser.places.smartBookmarksVersion
       4
       browser.search.useDBForOrder
       false
       browser.startup.homepage
       http://google.com
       browser.startup.homepage_override.buildID
       20130814063812
       browser.startup.homepage_override.mstone
       23.0.1
       dom.mozApps.used
       true
       dom.w3c_touch_events.expose
       false
       extensions.lastAppVersion
       23.0.1
       keyword.URL
       http://search.conduit.com/ResultsExt.aspx?ctid=CT2851640&SearchSource=2&CUI=UN36246005501922283&UM=1&q=
       network.cookie.prefsMigrated
       true
       places.database.lastMaintenance
       1378903313
       places.history.expiration.transient_current_max_pages
       53439
       plugin.disable_full_page_plugin_for_types
       application/pdf
       plugin.importedState
       true
       privacy.sanitize.migrateFx3Prefs
       true
       storage.vacuum.last.index
       1
       storage.vacuum.last.places.sqlite
       1376517125
 Grafica
       Data aggiornamento driver
       2-11-2008
       Descrizione scheda grafica
       Mobile Intel(R) 965 Express Chipset Family
       Direct2D attivo
       Bloccato a causa della versione dei driver della scheda grafica.
       DirectWrite attivo
       false (7.0.6002.23097)
       Driver scheda grafica
       igdumd32
       Finestre con accelerazione GPU
       0/1 Basic Bloccato a causa della versione dei driver della scheda grafica. Aggiornare i driver alla versione 7.1500.1000.1666 o successiva.
       GPU #2 attiva
       false
       ID dispositivo
       0x2a12
       ID produttore
       0x8086
       RAM scheda grafica
       Unknown
       Rendering WebGL
       Bloccato a causa della versione dei driver della scheda grafica. Aggiornare i driver alla versione 7.1500.1000.1666 o successiva.
       Versione driver
       7.14.10.1437
       AzureCanvasBackend
       skia
       AzureContentBackend
       none
       AzureFallbackCanvasBackend
       cairo
 JavaScript
       GC incrementale
       true
 Accessibilità
       Attivato
       false
       Impedisci accessibilità
       0
 Versioni librerie
       Versione minima prevista
       Versione in uso
       NSPR
       4.10
       4.10
       NSS
       3.15 Basic ECC
       3.15 Basic ECC
       NSSSMIME
       3.15 Basic ECC
       3.15 Basic ECC
       NSSSSL
       3.15 Basic ECC
       3.15 Basic ECC
       NSSUTIL
       3.15
       3.15
Hi guys, I've been experiencing some problems with firefox during the last month or two. I can open Firefox and usually it works well a first but after some time (could be 15 minutes could be 2 hours) it begins to slow down, i.e. it takes minutes to open a page, it's difficult to open a page in a new window or tab. Then it stops working at all, I can move the cursor on the screen but I can't click on anything. It usually takes like ten minutes to start working again. Then I restart firefox and use it again for ten minutes, then it stops again. I can do this process a few times a day and then it stops working completely, I must turn my computer off because nothing works anymore. Moreover, while I use firefox it often shuts down unexpectedly and a "mozilla crash reporter" window appears. Oh, and sometimes when I close firefox and try to open it again, it appears a window the says that firefox is already open (?). I'm afraid it might be a hardware problem, my laptop also usually becomes too hot and noisy. Therefore I'm not sure if it's a problem linked to firefox or to the laptop itself. Firefox is updated and the plugins are as well. If anyone cares to read and can help me in anyway, thank you very much! Following some mozilla support instructions I copy these data but I don't even know what are they...or if they are of any use at all! ^_^ bp-34b6e2a7-cbb5-4f52-a190-e60f82130911 (something to identify my last crash) 8c68d0d6-4492-45e3-b58c-f94a52d40972 bp-521ab923-f299-460e-b7ec-283952130910 (something from the "help" "problem solving" menu) Informazioni di base Nome Firefox Versione 23.0.1 User agent Mozilla/5.0 (Windows NT 6.0; rv:23.0) Gecko/20100101 Firefox/23.0 Configurazione build about:buildconfig Estensioni Nome Versione Attiva ID uTorrentBar_IT 10.16.70.505 true {4ae0c3d6-f713-4eed-bc65-25dc3ffdaac1} AVG Security Toolbar 15.5.0.2 false avg@toolbar McAfee SiteAdvisor 3.6.2 false {4ED1F68A-5463-4931-9384-8FFF5ED91D92} Microsoft .NET Framework Assistant 0.0.0 false {20a82645-c095-46ed-80e3-08825760534b} Skype Click to Call 6.11.0.13348 false {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} Preferenze importanti modificate Nome Valore browser.cache.disk.capacity 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.disk.smart_size_cached_value 358400 browser.places.smartBookmarksVersion 4 browser.search.useDBForOrder false browser.startup.homepage http://google.com browser.startup.homepage_override.buildID 20130814063812 browser.startup.homepage_override.mstone 23.0.1 dom.mozApps.used true dom.w3c_touch_events.expose false extensions.lastAppVersion 23.0.1 keyword.URL http://search.conduit.com/ResultsExt.aspx?ctid=CT2851640&SearchSource=2&CUI=UN36246005501922283&UM=1&q= network.cookie.prefsMigrated true places.database.lastMaintenance 1378903313 places.history.expiration.transient_current_max_pages 53439 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true privacy.sanitize.migrateFx3Prefs true storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1376517125 Grafica Data aggiornamento driver 2-11-2008 Descrizione scheda grafica Mobile Intel(R) 965 Express Chipset Family Direct2D attivo Bloccato a causa della versione dei driver della scheda grafica. DirectWrite attivo false (7.0.6002.23097) Driver scheda grafica igdumd32 Finestre con accelerazione GPU 0/1 Basic Bloccato a causa della versione dei driver della scheda grafica. Aggiornare i driver alla versione 7.1500.1000.1666 o successiva. GPU #2 attiva false ID dispositivo 0x2a12 ID produttore 0x8086 RAM scheda grafica Unknown Rendering WebGL Bloccato a causa della versione dei driver della scheda grafica. Aggiornare i driver alla versione 7.1500.1000.1666 o successiva. Versione driver 7.14.10.1437 AzureCanvasBackend skia AzureContentBackend none AzureFallbackCanvasBackend cairo JavaScript GC incrementale true Accessibilità Attivato false Impedisci accessibilità 0 Versioni librerie Versione minima prevista Versione in uso NSPR 4.10 4.10 NSS 3.15 Basic ECC 3.15 Basic ECC NSSSMIME 3.15 Basic ECC 3.15 Basic ECC NSSSSL 3.15 Basic ECC 3.15 Basic ECC NSSUTIL 3.15 3.15

All Replies (1)

more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.