When I open firefox it immediately closes and then gives me a pop up box that it's crashed. Why won't it come up?
As soon as I double click the firefox icon, it begans to load, then when the page is halfway up it closes and gives me the firefox has crashed unexpectantly pop up box. This happens everytime. It hasnt loaded properly once since I downloaded. And I've tried uninstalling and reinstalling. Please help!! I need firefox to start my new job asap!
All Replies (2)
If you close Firefox, then start Firefox in Safe Mode, does the problem still occur? For instructions on starting in Safe Mode, see Diagnose Firefox issues using Troubleshoot Mode.
Your Firefox settings and info are kept in a folder separate from the Firefox program, called your profile folder. Try creating a test profile, to see if the problem still occurs. See Profile Manager - Create, remove or switch Firefox profiles
Is the crash report submission successful? Retrieve the crash report IDs and post them here: https://support.mozilla.com/en-US/kb/Mozilla+Crash+Reporter#Viewing_reports_outside_of_Firefox
It's a virus on your computer most likely. Download AVG Free and run a scan. I'm baffled if that doesn't work. (P.S. Do try FF Safe mode first!)