Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 잠기고 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

Firefox for Android, Adobe Flash Player, and Samsung KNOX conflict.

more options

Hello. I have a Galaxy Note 3. If I go to youtube.com in Firefox, play a video, and click on fullscreen, Firefox will crash and a notification will come up with title "Prevention information" and description "An application has been forced to stop for an unauthorized attempt to access system...". This notification is generated by "Knox Notification Manager", an app that comes preinstalled.

I know this problem is probably not exactly Firefox's fault, however some of other browsers are able to handle the exact same situation without any problem. Can you fix this problem, or is there a configuration that I can do to fix this?

My system info: Device: Samsung Galaxy Note 3 (T-Mobile) OS: Android 4.3 Adobe Flash Player ver. 11.1.115.81 Firefox for Android ver. 26.0.1

Hello. I have a Galaxy Note 3. If I go to youtube.com in Firefox, play a video, and click on fullscreen, Firefox will crash and a notification will come up with title "Prevention information" and description "An application has been forced to stop for an unauthorized attempt to access system...". This notification is generated by "Knox Notification Manager", an app that comes preinstalled. I know this problem is probably not exactly Firefox's fault, however some of other browsers are able to handle the exact same situation without any problem. Can you fix this problem, or is there a configuration that I can do to fix this? My system info: Device: Samsung Galaxy Note 3 (T-Mobile) OS: Android 4.3 Adobe Flash Player ver. 11.1.115.81 Firefox for Android ver. 26.0.1

선택된 해결법

Hi feer56, Thank you for your reply.

It's interesting that there is no entry in about:crash page, and it's even weirder because I can't recreate the crashing situation anymore! I did some changes in settings, maybe it somehow have fixed it...

Anyway, sorry for this. PS: I tried to delete this question but apparently it's not possible.

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (4)

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs and paste them in your response here.

Thank you for your help!

more options

Hi hamid_ss:

I also have a Galaxy Note 3 and I just played two videos in full screen on youtube.com using Firefox 26 and Firefox 26 didn't crash.

Please reply with a link to a video that crashes and also give us the crashids that feer56 (thanks feer56!) previously requested.

Happy Holidays!

...Roland

글쓴이 Roland Tanglao 수정일시

more options

선택된 해결법

Hi feer56, Thank you for your reply.

It's interesting that there is no entry in about:crash page, and it's even weirder because I can't recreate the crashing situation anymore! I did some changes in settings, maybe it somehow have fixed it...

Anyway, sorry for this. PS: I tried to delete this question but apparently it's not possible.

글쓴이 hamid_ss 수정일시

more options

hi hamid_ss:

Glad it's working now. I am locking this question. If you have further issues please create a new question.

Happy Holidays!

...Roland

글쓴이 Roland Tanglao 수정일시