Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

When I reply to or forward emails using Horde webmail, the original email is not 'quoted' consistently.

  • 1 답장
  • 5 이 문제를 만남
  • 18 보기
  • 최종 답변자: Andrew

dlshayne
dlshayne
more options

This started happening about 7-10 days ago. I use Horde to get mail online. Suddenly, when I would hit reply or forward the original email would not be quoted. I had changed nothing in any of my preferences.

Since then, it has been spotty and intermittent. Sometimes, reply is fine; other times, nothing. Sometimes, reply will not even paste in the person's email or the subject line. Same with forward. Sometimes, it is fine. Mostly, it is not. There are three settings for forward: entire message, Body Text and Body Text with attachment. The original message will often be quoted using Body Text or Body Text with attachment, but not Entire Message. However, at least 50% of the time it will not come up using anything. I had my ISP check this since it seemed to be synchronous with a PHP upgrade they applied to the server. However, the tech could find nothing and there seemed to be no problem using Chrome.

Any ideas?

Thanks

This started happening about 7-10 days ago. I use Horde to get mail online. Suddenly, when I would hit reply or forward the original email would not be quoted. I had changed nothing in any of my preferences. Since then, it has been spotty and intermittent. Sometimes, reply is fine; other times, nothing. Sometimes, reply will not even paste in the person's email or the subject line. Same with forward. Sometimes, it is fine. Mostly, it is not. There are three settings for forward: entire message, Body Text and Body Text with attachment. The original message will often be quoted using Body Text or Body Text with attachment, but not Entire Message. However, at least 50% of the time it will not come up using anything. I had my ISP check this since it seemed to be synchronous with a PHP upgrade they applied to the server. However, the tech could find nothing and there seemed to be no problem using Chrome. Any ideas? Thanks

모든 댓글 (1)

Andrew
Andrew
  • Moderator
more options

This is an extremely weird issue! I would suggest safe mode.

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.