Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

how stop ad videos from starting when I open FIrefox

  • 2 답장
  • 2 이 문제를 만남
  • 9 보기
  • 최종 답변자: JohnJZahn

more options

Whenever I start Firefox, unwanted advertising videos start playing in a superimposed window that I can't turn off. Should these not be stopped by popup blocker?

Whenever I start Firefox, unwanted advertising videos start playing in a superimposed window that I can't turn off. Should these not be stopped by popup blocker?

선택된 해결법

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

문맥에 따라 이 답변을 읽어주세요 👍 2

모든 댓글 (2)

more options

선택된 해결법

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

more options

Thanks, Tyler, but I think I my unwanted ads were being put in by Google. I also unsubscribed to some kind of coupon deal that I hadn't been aware I was signed up for. So the problem is solved (for now!) Thanks again. --John