Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

I am having problems with netflix when I use the firefox browser

  • 1 답장
  • 2 이 문제를 만남
  • 7 보기
  • 최종 답변자: cor-el

heavenly_notes27
heavenly_notes27
more options

I cannot add movies to my instant queue when I use firefox. It works on explorer, but not with firefox, and Netflix spent a half hour online with me trying to fix it, giving me many of the same suggestions as are on here, and none of them work. They finally referred me here, saying that it was a browser issue, and there was nothing they could do.

I cannot add movies to my instant queue when I use firefox. It works on explorer, but not with firefox, and Netflix spent a half hour online with me trying to fix it, giving me many of the same suggestions as are on here, and none of them work. They finally referred me here, saying that it was a browser issue, and there was nothing they could do.

모든 댓글 (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You didn't write what you've tried so far.

Did you already did these and removed the Netflix cookies?

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

You can try to reset Firefox to see if that new profile works.