Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Can't get into Facebook - doesn't show all the page. Can't get into my regular AOL - Firefox will only do Basic AOL not what I usually have.

  • 3 답장
  • 2 이 문제를 만남
  • 1 보기
  • 최종 답변자: Grammykath

more options

When I sign into Facebook, it doesn't bring up the whole page. It only has things on the left side that say messages, Log Out, and a few other things. It won't go into Facebook as it should. When I try to go to my e-mail, it won't go there. It says I have to use the Basic version. Signing into Facebook is off, too. Instead of being horizontal along the top, it's vertical on the left side.

When I sign into Facebook, it doesn't bring up the whole page. It only has things on the left side that say messages, Log Out, and a few other things. It won't go into Facebook as it should. When I try to go to my e-mail, it won't go there. It says I have to use the Basic version. Signing into Facebook is off, too. Instead of being horizontal along the top, it's vertical on the left side.

선택된 해결법

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (3)

more options

선택된 해결법

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
more options

It helped the AOL to come up normal, but the Facebook still does not come up correctly. Instead of the sign in being at the top right, it is on the left and vertical instead of horizontal. I still can't get into Facebook. Thanks for help to get the AOL back to normal.

more options

After I clicked out of AOL, I went back to check Facebook again, and evidently it just needed some time to get everything in order after I did the suggested "Clear the Cache" and "Remove Cookies". Hopefully it stays that way. If not, I have the directions to try it again. Thank you!