We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Firefox Invisible Window

  • 3 답장
  • 1 이 문제를 만남
  • 1 보기
  • 최종 답변자: FredMcD

more options

I'm honestly now sure how best to explain this because it's kind of weird, but I will try my best. Basically, Firefox thinks there's two windows open, when really there is only one. When I right click on the Firefox logo in my Dock (I'm on Mac), it tells me I have two windows open, the main window I use and then a second "What's new with Firefox" window (see screenshot). This is the "invisible" window. I have tried many things to get Firefox to realize that window doesn't exist. I've quit Firefox many times, tried to get my Mac to display all windows (it says there are no open windows when I close out of my main window), restarted my Mac, cleared cache and cookies, removed from Dock, etc. At this point, I don't know what's left to do other than remove Firefox entirely and re-install it and I would hate to do that. I hope I've provided enough detail to get the gist of the issue. If you need any more info, I'm happy to provide it! Thanks in advance for your help.

I'm honestly now sure how best to explain this because it's kind of weird, but I will try my best. Basically, Firefox thinks there's two windows open, when really there is only one. When I right click on the Firefox logo in my Dock (I'm on Mac), it tells me I have two windows open, the main window I use and then a second "What's new with Firefox" window (see screenshot). This is the "invisible" window. I have tried many things to get Firefox to realize that window doesn't exist. I've quit Firefox many times, tried to get my Mac to display all windows (it says there are no open windows when I close out of my main window), restarted my Mac, cleared cache and cookies, removed from Dock, etc. At this point, I don't know what's left to do other than remove Firefox entirely and re-install it and I would hate to do that. I hope I've provided enough detail to get the gist of the issue. If you need any more info, I'm happy to provide it! Thanks in advance for your help.
첨부된 스크린샷

선택된 해결법

https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved You may have corrupt xulstore.json file.

Close Firefox. Open your file browser to this hidden location:

  • Mac: *~/Library/Application Support/Firefox/Profiles
  • Linux: *~/.mozilla/firefox/Profiles
  • Windows: %AppData%\Mozilla\Firefox\Profiles
  • *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles
  • Windows XP: C:\Documents and Settings\<user>\Application Data \Mozilla\Firefox\Profiles\

Search for the above file. Then rename or delete it. Restart Firefox.

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (3)

more options

It could be that window was opened outside of the viewing area. Select that window and close it. Try the right-click.

more options

I initially thought so as well, but I've tried that many times. I've also used the Multi-Touch gesture that shows all open windows on Mac, and it never appears that way. The window is just non-existent.

more options

선택된 해결법

https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved You may have corrupt xulstore.json file.

Close Firefox. Open your file browser to this hidden location:

  • Mac: *~/Library/Application Support/Firefox/Profiles
  • Linux: *~/.mozilla/firefox/Profiles
  • Windows: %AppData%\Mozilla\Firefox\Profiles
  • *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles
  • Windows XP: C:\Documents and Settings\<user>\Application Data \Mozilla\Firefox\Profiles\

Search for the above file. Then rename or delete it. Restart Firefox.