We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

New to Firefox. Just installed on Win 10 & "unable to connect."

  • 7 답장
  • 1 이 문제를 만남
  • 24 보기
  • 최종 답변자: FredMcD

more options

Changed settings to no proxy, but did not fix problem. Other solutions listed on the self-help page did not fix the problem. Other browsers work fine, except newly installed Firefox.

Changed settings to no proxy, but did not fix problem. Other solutions listed on the self-help page did not fix the problem. Other browsers work fine, except newly installed Firefox.

모든 댓글 (7)

more options

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

more options

Firewall has been configured. It was one of the first things that I checked.

more options

Re-read my post.

more options

Your suggestion did not seem to work. Thanks for the suggestion, though.

more options

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

I appreciate you taking the time to help with this, btw. Yes, still unable to connect even in Firefox safe mode. I made sure my AV (Eset NOD32) was paused, as well.

more options

What's your computer system and Firefox version?

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select Network.

[v56+] Type about:preferences#general<enter> in the address bar. Look for Network. +++++++++++++++++++++ Look for Configure How Firefox Connects and press the Settings button. If you are using a proxy, make sure those settings are correct. If there is no proxy, first try No Proxy. If there is a problem, then try System Proxy.