The crash report is several pages of data. We need the report numbers to see the whole report.

bp-cbf80a5f-748b-4695-9d38-e5a9c0180502 Signature: ToParticipant

atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

This is for Sumo's Related Bugs 1414382 NEW --- Crash in ToParticipant 785370 RESOLVED WORKSFORME Tbird crash in XPCWrappedNative::cycleCollection::TraverseImpl with QuickText addon

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Dear FredMcD

thanks a lot for your help! I did a full clean reinstallation (I found your instructions are very EASY to follow). And I installed the amd software/driver that you suggested me

it still crashes, same problems  : / tipically, using firefox it functions well for a well, than it shows an empty page: #argh this page closed....#

here below the crashes report this morning, if this can be useful to find a solution.

thanks again  ! m : )

bp-69c69965-7423-44d6-8967-ba8c40180503 03/05/2018 10:37 bp-3717ad07-40f8-4575-bcca-972970180503 03/05/2018 10:36

bp-69c69965-7423-44d6-8967-ba8c40180503 Signature: mozilla::CycleCollectedJSRuntime::TraceNativeGrayRoots

amdihk64.dll = AMD DVR Component = Advanced Micro Devices, Inc

atidxx64.dll = Advanced Micro Devices ++++++++++++++++++++++++++++++++++++++++++ bp-3717ad07-40f8-4575-bcca-972970180503 Signature: nsDisplayLayerEventRegions::~nsDisplayLayerEventRegions

amdihk64.dll = AMD DVR Component = Advanced Micro Devices, Inc

atidxx64.dll = Advanced Micro Devices

I called for more help.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

hello : )

with your suggestions the notebook is going better.

I started in safe mode, but the problem still there (#argh this page closed...) . less frequent than in normal mode, but still there.

here some crashes (I dont know how to send them): bp-645751cf-33db-4025-ad37-e1a1b0180510 10/05/2018 17:31 bp-69c69965-7423-44d6-8967-ba8c40180503 03/05/2018 10:37 bp-3717ad07-40f8-4575-bcca-972970180503 03/05/2018 10:36

what shall I do?

thanks a LOT

m

bp-645751cf-33db-4025-ad37-e1a1b0180510 Signature: nsDisplayWrapList::Destroy

You are not authorized to access bug 1406727

amdihk64.dll = AMD DVR Component = Advanced Micro Devices, Inc

atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

Hey there, I got in contact with the people working on that bug and pointed them here, as they may be looking for more information on this particular crash.

In the meantime, can I ask that you try the latest Beta build to see if you can reproduce the same crash signature for bug 1406727?

You can download it from here, scroll down to the bottom of the page:https://www.mozilla.org/en-US/firefox.../releasenotes/

Thank you, your testing really helps other users experiencing this crash. I am confident that working together with the team will help get this fixed.

Hi there, merlino3 and FredMcD

I have some news, but I need your help to test out a Nightly build of Firefox to see if the crash happens on this version: It is just another version of Firefox, but+6months of development. Nightly ASAN build can be downloaded here from the ftp Mozilla hosted server: https://queue.taskcluster.net/v1/task/TByH83HhRCunzxqwqq774A/runs/0/artifacts/public/build/target.zip

You will have to close Firefox after you download it, then install, and open it. It should open with the same profile.

Can you let us know if it happens again?

Dearest Guigs,

thanks for your email / suggestion. I downloaded and installed the 61.0 release.

It seems to work better then the normal version I had, but still there are some crashes (#argh this tab crashed/closed)

/// referring to your next email dated 5.18.18 thanks, but I dont know what is a nigthly asan build (not from a mozilla adress ??) so, not installed yet.

do you think my laptop has video or windows10 software ploblems or others, OR this is just a firefox software problem?

thanks for your help and have a nice day from italy

)

guigs said

Hey there, I got in contact with the people working on that bug and pointed them here, as they may be looking for more information on this particular crash. In the meantime, can I ask that you try the latest Beta build to see if you can reproduce the same crash signature for bug 1406727? You can download it from here, scroll down to the bottom of the page:https://www.mozilla.org/en-US/firefox.../releasenotes/ Thank you, your testing really helps other users experiencing this crash. I am confident that working together with the team will help get this fixed.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.

• http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
• http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10

Try to do a malware check with several malware scanning programs on the Windows computer.

• https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure you update each program to get the latest version of their databases before doing a scan.

• Malwarebytes' Anti-Malware:
  http://www.malwarebytes.org/mbam.php
• AdwCleaner:
  http://www.bleepingcomputer.com/download/adwcleaner/
  http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
• SuperAntispyware:
  http://www.superantispyware.com/
• Microsoft Safety Scanner:
  https://www.microsoft.com/security/scanner/en-us/default.aspx
• Windows Defender:
  https://windows.microsoft.com/en-us/windows/using-defender
• Spybot Search & Destroy:
  http://www.safer-networking.org/en/index.html
• Kasperky Free Security Scan:
  https://www.kaspersky.com/security-scan

You can also do a check for a rootkit infection with TDSSKiller.

• Anti-rootkit utility TDSSKiller:
  https://support.kaspersky.com/viruses/disinfection/5350

https://support.kaspersky.com/viruses/utility

See also:

• "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Hi

since you told me, Im using the 61.0 beta version. its ok, somehow better. but the problem is still there, plus i noticed that : if I configure firefox to clean all the cookies after the session, if I close and I give a look, there still are cookies (and always google.com or mail.google.com).

shall I continue using 61.0 or send you the list of crashes or whatever.. how can I be helpful to solve this annoying issue...

thanks for your help, to all of you

merlino3 said

shall I continue using 61.0 or send you the list of crashes

Send us the crash report numbers for the last few days only.

Hi

here my last crash reports (submitted and unsub, dont know which one you need). I send you both,

thanks and have a GOOD day : ) m

Unsubmitted Crash Reports

Report ID Date Crashed

b12dcf0f-ce4c-4399-baf8-fcf43ea4e8fe 6/17/20181:04 PM 875eca1b-f982-4671-8884-ba21271f5491 6/17/201812:58 PM e0b4fe42-0543-4422-83bb-0c9a4a391f16 6/15/20185:32 PM 8bac92af-4250-4d03-8489-2045e64e1335 6/15/20184:06 PM 72c63276-ba21-4b5f-adef-2c1c5f16b75f 6/15/20183:46 PM a01b55cc-09de-41f3-a5e7-117715c9cf08 6/15/201810:21 AM db522e2b-465b-49ad-9d98-0c370726f19b 6/15/20189:42 AM de442e38-9354-44fd-9f6b-9c92b7262f7b 6/14/20182:14 PM 89310688-8016-4150-8272-f69febc264b7 6/14/201812:18 PM 98aa09ad-66a8-4b92-8453-fa96fe9cadd1 6/14/201810:19 AM e1f8a5c8-fa15-4f6f-a090-ee58c53f92a5 6/14/201810:08 AM 60cad2eb-b5db-4b50-ad8b-e080101a7f7b 6/14/20188:46 AM 5f509858-a994-483e-898b-b93a72fde46a 6/13/20185:36 PM b4dedb3d-042e-4a91-a59f-0876c3127533 6/13/20183:19 PM 20c878df-6b18-4a2e-9786-9d1d4043c88e 6/13/20181:47 PM

Submitted Crash Reports

Report ID Date Submitted bp-aef250c9-e528-4e40-aee0-fbbd10180615 6/15/2018 5:25 PM bp-61732f94-17b0-41ef-a47e-9be7d0180615 6/15/2018 9:24 AM bp-a9b1c43d-2073-430d-9b60-049ad0180614 6/14/2018 2:05 PM bp-8707a892-5c96-449c-a649-ddc0d0180614 6/14/2018 1:36 PM bp-0ad1adaa-1f21-451d-a1f5-e97b10180614 6/14/2018 1:36 PM bp-d6af541c-674c-4ba2-93a1-cb52c0180614 6/14/2018 12:59 PM bp-09bc0de2-38e6-4c48-a4f8-1a08b0180613 6/13/2018 3:13 PM

Itried to send the saved/downloaded page with the crashes but the upload is refused. I hope its ok so.

JSRuntime::getUnclonedSelfHostedFunction bug 1235656 Resolved ver 46

• https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems

But do this 1st :

• https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
• https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Never any harm in checking windows registry and system files for issues :

• Use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin).
• Copy.Paste the following command and press Enter:
• DISM /Online /Cleanup-Image /RestoreHealth

Reboot after.