My whole screen is completely black when I am trying to use Firefox. How do I fix this?
I have just downloaded Firefox to my computer. At first, the screen was black except for an error message of insecure connection. I restarted my computer, but now I am having the issue of the screen still being completely black.
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HI, since you say just then you do not have bookmarks and a profile to worry about, I think. uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. Reinstall with Current Release Firefox 59.0.2 with a Full Version Installer
and always for the future :
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
Please let us know if this solved your issue or if need further assistance.