Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

"get addons" not loading

  • 5 답장
  • 3 이 문제를 만남
  • 9 보기
  • 최종 답변자: Konixx

more options

When I go into "add ons" and the click on "get add ons" it just keeps loading (wee circle keeps turning). Have tried updating firefox, clearing cache/data/history, restarting in safe mode, deleting extensions/addons sqlite files, nothing has worked so far... Please advise.

When I go into "add ons" and the click on "get add ons" it just keeps loading (wee circle keeps turning). Have tried updating firefox, clearing cache/data/history, restarting in safe mode, deleting extensions/addons sqlite files, nothing has worked so far... Please advise.

선택된 해결법

It is possible that there is a problem with files in the profile folder that store the extensions registry.

Delete the extensions.* files (e.g. extensions.json, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox menu button/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.

If this didn't help then delete addons.json and possibly prefs.js in case there is a problem with preferences.

문맥에 따라 이 답변을 읽어주세요 👍 1

모든 댓글 (5)

more options

Can you access the Add-ons site directly?

Do you still have extensions installed?

  • Firefox menu button/Tools > Add-ons > Extensions
more options

Yes, i can open that page directly. I thought I had a couple of extensions still but it does not show any now, the extensions page is just blank. Not sure whether I previously removed them all or whether this is another bug...

more options

update: have just installed an add on from the direct webpage and it does NOT show under "extensions"

more options

선택된 해결법

It is possible that there is a problem with files in the profile folder that store the extensions registry.

Delete the extensions.* files (e.g. extensions.json, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox menu button/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.

If this didn't help then delete addons.json and possibly prefs.js in case there is a problem with preferences.

more options

Ha! I deleted extensions.json and "extensions-compatability" and now it's working! :)

Thanks heaps!!!