After double clicking Firefox icon on desktop screen is black. Tried uninstalling and downloading. Didn't help. What can I do?
When I double click the Firefox icon on my desktop it brings me to a black screen rather than the Google start page. I tried updating Firefox and that didn't help. I uninstalled and reinstalled Firefox but that did not help. I am using Microsoft Explorer to download and send this message. I have never had this problem before. Any ideas to help me get rid of the black screen so Firefox is functioning? Thanks in advance. Molly
When I double click the Firefox icon on my desktop it brings me to a black screen rather than the Google start page. I tried updating Firefox and that didn't help. I uninstalled and reinstalled Firefox but that did not help. I am using Microsoft Explorer to download and send this message. I have never had this problem before. Any ideas to help me get rid of the black screen so Firefox is functioning? Thanks in advance. Molly
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Hi Molly, you probably found the answer in another thread by now, but this is caused by Firefox 33 being incompatible with older graphics card/chipset driver software. As a temporary workaround, you can disable Firefox from using hardware acceleration. More info: https://support.mozilla.org/questions/1025438