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She already has a thunderbird acct. but when trying and open thunderbird it wants her to create a new acct.

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  • Last reply by sfhowes

bowzerbird
bowzerbird
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[This question is in regards to a friend's problem <> she somehow [LOL] lost TB] She already has Thunderbird installed on her computer [Windows XP Home] and it was working fine yesterday. As I said, I don't know what she did to "lose" TB but today, when she tried to access her email, TB kept asking her to "create" a new account. Not only is TB installed on her computer, but there is an existing profile under Docs & settings [from the tree on the "C" drive].

So, I created a new account and then, from the "profile" under the Docs & settings [owner<>app. data<>TB<>Profiles etc. I selected the correct folder and Ta Ta!!!! There was all of her emails, folders addies etc..

What do you think she did to "lose" TB? What could she have deleted or corrupted to attain this "computer illiterate level"

Has anyone ever encountered this problem, created this problem, or found out HOW it happened in the first place.

Thanks in advance,

Ellen

[This question is in regards to a friend's problem <> she somehow [LOL] lost TB] She already has Thunderbird installed on her computer [Windows XP Home] and it was working fine yesterday. As I said, I don't know what she did to "lose" TB but today, when she tried to access her email, TB kept asking her to "create" a new account. Not only is TB installed on her computer, but there is an existing profile under Docs & settings [from the tree on the "C" drive]. So, I created a new account and then, from the "profile" under the Docs & settings [owner<>app. data<>TB<>Profiles etc. I selected the correct folder and Ta Ta!!!! There was all of her emails, folders addies etc.. What do you think she did to "lose" TB? What could she have deleted or corrupted to attain this "computer illiterate level" Has anyone ever encountered this problem, created this problem, or found out HOW it happened in the first place. Thanks in advance, Ellen

Modified by bowzerbird

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sfhowes
sfhowes
  • Top 10 Contributor
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The computer probably crashed while TB was open, so TB lost the location of the profile. I suppose this might happen if an overzealous AV program was fighting for 'control' of the mail folders. See item 2. of 'Lost Profile' for a way to possibly prevent this in the future:

http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared