We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When receiving emails in German Umlaut prints incorrectly. How to fix.

more options

I frequently receive emails in the German language. The letters 'u' and 'a' are frequently modified by the use of an Umlaut (two dots), but these are not reproduced correctly. Instead, a series of letters and symbols appear, which are evidently a result of faulty decoding - probably at my end. Note that this has not always been the case. I may have changed something, but have no idea what it was. Help in this puzzling matter would be much appreciated!.

I frequently receive emails in the German language. The letters 'u' and 'a' are frequently modified by the use of an Umlaut (two dots), but these are not reproduced correctly. Instead, a series of letters and symbols appear, which are evidently a result of faulty decoding - probably at my end. Note that this has not always been the case. I may have changed something, but have no idea what it was. Help in this puzzling matter would be much appreciated!.

Chosen solution

Hi ... thank you so much. I must have screwed it up myself in some way. I have re-installed UTF-8 and have just received a test email from Germany and everything works perfectly. Most grateful - I was quite baffled by this one. Hannibalatrome.

Read this answer in context 👍 0

All Replies (2)

more options

Make sure that you have Unicode (UTF-8) selected if you open such a file in Firefox or in another program.

more options

Chosen Solution

Hi ... thank you so much. I must have screwed it up myself in some way. I have re-installed UTF-8 and have just received a test email from Germany and everything works perfectly. Most grateful - I was quite baffled by this one. Hannibalatrome.