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Firefox crashes

  • 2 replies
  • 3 have this problem
  • 9 views
  • Last reply by matif123

michelle_pudsey
michelle_pudsey
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Firefox started crashing yesterday and hadnt crashed for a while before that. I used your help pages to see if it would help and I was able to open firefox in safe mode and go through the process of disabling add ons etc but this didnt help. I eventually tried your advice on checking the box against restore toolbars etc when starting it in safemode and now it crashed in safe mode too. Below is my most recent crash ID. Please help, thanks.

Firefox started crashing yesterday and hadnt crashed for a while before that. I used your help pages to see if it would help and I was able to open firefox in safe mode and go through the process of disabling add ons etc but this didnt help. I eventually tried your advice on checking the box against restore toolbars etc when starting it in safemode and now it crashed in safe mode too. Below is my most recent crash ID. Please help, thanks.

Chosen solution

Hello michelle,
Your crashreport is:
https://crash-stats.mozilla.com/report/index/bp-bf496b39-0577-4007-bced-e41612111105
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

Read this answer in context 👍 0

All Replies (2)

knorretje
knorretje
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Chosen Solution

Hello michelle,
Your crashreport is:
https://crash-stats.mozilla.com/report/index/bp-bf496b39-0577-4007-bced-e41612111105
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

matif123
matif123
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Hello all, Yeah for this reason some times hotmail not open in Mozilla Firefox. Please visit this link.

http://www.techyv.com/questions/having-problem-hotmail-firefox

Modified by matif123