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No matter what I do I can't get Netflix to work on Firefox what should I do?

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  • 1 has this problem
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  • Last reply by Shadow110

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I can't get my Netflix to work on my Firefox. Ever since it updated when I go to the Netflix site it says "Firefox is installing components to play the audio or video on this page. Please try again later." This has been going on a few days now and it's not changed. I toggled the DRM thing turned it off then back on that didn't work. I tried reinstalling DRM that also didn't work. I tried installing Silverlight that didn't work. I made sure my DRM was enabled I went to about:config and made sure that media.gmp-provider.enabled was set to true and it's set to true but Netflix still won't work. I cleared all the history the cookies and history that didn't work. I went the the menu button and went to the plugins and clicked on options for the Shockwave Flash and I unchecked the box that said to Block Dangerous And Intrusive Flash Content and that didn't help or change anything at all. There is no box or anything in the Shockwave about Adobe Flash nothing at all. Also in plugins there is a Widevine Content Decryption Module Provided By Google Inc and above it in yellow it says "Widevine Content Decryption Module Provided By Google Inc will be installed shortly." It lies this has said this message for the past few days. I've toggled it turned on and off to see if that would help and it didn't help. I tried Firefox in safe mode and Netflix still won't work. I checked for updates in my plugins and they are all updated and Netflix still won't work. I'm at my wits end I don't know what else to possibly try or do. I have Windows 10. Anyone have any suggestions for me that I haven't tried yet?

I can't get my Netflix to work on my Firefox. Ever since it updated when I go to the Netflix site it says "Firefox is installing components to play the audio or video on this page. Please try again later." This has been going on a few days now and it's not changed. I toggled the DRM thing turned it off then back on that didn't work. I tried reinstalling DRM that also didn't work. I tried installing Silverlight that didn't work. I made sure my DRM was enabled I went to about:config and made sure that media.gmp-provider.enabled was set to true and it's set to true but Netflix still won't work. I cleared all the history the cookies and history that didn't work. I went the the menu button and went to the plugins and clicked on options for the Shockwave Flash and I unchecked the box that said to Block Dangerous And Intrusive Flash Content and that didn't help or change anything at all. There is no box or anything in the Shockwave about Adobe Flash nothing at all. Also in plugins there is a Widevine Content Decryption Module Provided By Google Inc and above it in yellow it says "Widevine Content Decryption Module Provided By Google Inc will be installed shortly." It lies this has said this message for the past few days. I've toggled it turned on and off to see if that would help and it didn't help. I tried Firefox in safe mode and Netflix still won't work. I checked for updates in my plugins and they are all updated and Netflix still won't work. I'm at my wits end I don't know what else to possibly try or do. I have Windows 10. Anyone have any suggestions for me that I haven't tried yet?

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Disregard previous :

Modified by Shadow110

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Disregard Previous post. Please see this : https://support.mozilla.org/en-US/kb/end-support-windows-xp-and-vista

You should not be running version 59 but should be on the Extended Release Version. https://support.mozilla.org/en-US/kb/switch-to-firefox-extended-support-release-esr#firefox:win7:fx59

Please let us know if this solved your issue or if need further assistance.