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Firefox crashes together with Proxifier and Sophos Endpoint Protection 10

  • 5 replies
  • 1 has this problem
  • 7 views
  • Last reply by Alex

Alex
Alex
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Hello there other Firefox-Users,

Old information: A few hours ago, I tried to start Firefox and it crashed. Nothing very special but I tried it again. Tried the "Restart-Button" and also tried the "Stop-Button" several times and trying to open firefox again. It crashed every time. After that I used the option to recover all lost stuff. It didn't work, for whatever reason, I really don't know why. So, back to factory-settings I tried to sync at least my bookmarks, addons and themes. Which just says at the Bottom of the Browser: "Sync - Error during Synchronisation: Unknown Error. Sync will try this again" There's a button for "Synchronise now" tried it several times, disconnected, reconected. No solution.

The Bookmarks are all still on the "Sync-Server" because my Tablet AND my Phone synchronises perfectly.

Error (on German): http://i.imgur.com/GwIo2dh.png Firefox Version: 32.0 OS: Windows 8.1 Installed Plugins:

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Shockwave Flash 15.0 r0
  • Google Update
  • Creative Cloud Desktop Plugin.v_2_0_0_0
  • 5.1.30514.0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1
  • Unity Player 4.3.5f1
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

New Information: Earlier, Proxifier and Firefox worked together totally fine. After I installed Sophos Endpoint Protection 10, Firefox crashes instantly when Proxifier is activated. This is one of the Crash-Logs: http://pastebin.mozilla.org/6779212

Hello there other Firefox-Users, Old information: A few hours ago, I tried to start Firefox and it crashed. Nothing very special but I tried it again. Tried the "Restart-Button" and also tried the "Stop-Button" several times and trying to open firefox again. It crashed every time. After that I used the option to recover all lost stuff. It didn't work, for whatever reason, I really don't know why. So, back to factory-settings I tried to sync at least my bookmarks, addons and themes. Which just says at the Bottom of the Browser: "Sync - Error during Synchronisation: Unknown Error. Sync will try this again" There's a button for "Synchronise now" tried it several times, disconnected, reconected. No solution. The Bookmarks are all still on the "Sync-Server" because my Tablet AND my Phone synchronises perfectly. Error (on German): http://i.imgur.com/GwIo2dh.png Firefox Version: 32.0 OS: Windows 8.1 Installed Plugins: * The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site. * Adobe PDF Plug-In For Firefox and Netscape 11.0.9 * Shockwave Flash 15.0 r0 * Google Update * Creative Cloud Desktop Plugin.v_2_0_0_0 * 5.1.30514.0 * Adobe Shockwave for Director Netscape plug-in, version 12.1 * Unity Player 4.3.5f1 * NPWLPG * The plug-in allows you to open and edit files using Microsoft Office applications * Office Authorization plug-in for NPAPI browsers New Information: Earlier, Proxifier and Firefox worked together totally fine. After I installed Sophos Endpoint Protection 10, Firefox crashes instantly when Proxifier is activated. This is one of the Crash-Logs: http://pastebin.mozilla.org/6779212

Modified by Alex

All Replies (5)

philipp
philipp
  • Moderator
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hi TheLexoPlexx, when you type about:sync-log into the address bar and open the latest one or two error logs, can you copy their contents and put them into http://pastebin.mozilla.org/ or a similar service and paste a link here on the forum? this would be very helpful in assessing the problem. thank you!

Alex
Alex Question owner
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So, I just found out, that my Problem is not only the Sync, it was. In that case. But the Main Problem is now: Since I installed Sophos Endpoint Protection 10 and I start Proxifier, I'm unable to start Firefox because it keeps on crashing. When I stop Proxifier, I'm able to start Firefox. This is a problem, earlier I used Proxifier and Firefox both together when I had no Sophos Endpoint Protection.

And NO. I don't use Profixier for Firefox, I know the Proxy-Settings in Firefox.

I guess I need to ask Proxifier Support, Sophos Support and this Support again. Can somebody please move this to the right Subforum?

@philipp this is the Sync-Log: http://pastebin.mozilla.org/6779193

philipp
philipp
  • Moderator
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hello, from the sync log you've provided it appears that you'll need to wait a little bit longer and don't quit the process until the first sync is done!

Alex
Alex Question owner
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Yes, so the Problem is not the Sync anymore. It works fine now. The original Problem is the compatibility between SEP10, Firefox and Proxifier

Alex
Alex Question owner
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So, I found a way to use everything completely without Proxifier. This solved the Problem