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Recieved Alert About Bad Add-On, But Can't Remove It ? ? ?

  • 6 replies
  • 5 have this problem
  • 3 views
  • Last reply by titoxproxy

FredMcD
FredMcD
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Here is a funny situation. I got an alert from Mozilla saying that one of the add-ons I am using; DownloadHelper from http://www.downloadhelper.net is not working properly and has been disabled. The message also said I could re-enable it if I wanted to. Well, having my own problems with it, I decided to remove it. But guess what? The remove button is gone. I restarted Firefox in safe mode, the remove button came back. I removed it and re-started FF. But when I checked the add-ons manager, DownloadHelper was back, with no remove button. I think this may be a bug. How to report this please?

Here is a funny situation. I got an alert from Mozilla saying that one of the add-ons I am using; DownloadHelper from http://www.downloadhelper.net is not working properly and has been disabled. The message also said I could re-enable it if I wanted to. Well, having my own problems with it, I decided to remove it. But guess what? The remove button is gone. I restarted Firefox in safe mode, the remove button came back. I removed it and re-started FF. But when I checked the add-ons manager, DownloadHelper was back, with no remove button. I think this may be a bug. How to report this please?

Chosen solution

Hello fredmcd-hotmail,

just delete DVDvideosoft from your computer and the problem will be sloved.

Read this answer in context 👍 0

All Replies (6)

FredMcD
FredMcD Question owner
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Here is a screen shot;

AliceWyman
AliceWyman
  • Moderator
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Which extension do you want to remove?

The add-on you have showing in the screenshot with an alert is DVDVideoSoft YouTube MP3 and Video Download 4.4.4.1127 ... which is on the Mozilla Blocklist. Related bug: 

Quote:
There are users out there who are not aware of sites like Conduit that have contracts with various software makers to *bundle* certain add-ons (such as DVDVideoSoft's YouTube MP3 and Video Download 4.2.1.9) as part of their (i.e., the other software makers) download package.

In any case, extensions that don't have a remove button are installed "globally" to a location outside of the Firefox profile folder. Extensions that. keep getting reinstalled after removal might be malware - see Troubleshoot Firefox issues caused by malware and http://kb.mozillazine.org/Uninstalling_add-ons#Global_extension for more information.

Modified by AliceWyman

titoxproxy
titoxproxy
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Hello fredmcd-hotmail,

you have to deinstall DVDVideoSoft YouTube MP3 and Video Download 4.4.4.1127 of your computer. The deinstallation will delete the add-on too.

James
James
  • Top 25 Contributor
  • Moderator
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The "DownloadHelper 4.9.21" Extension as per your screen shot still has the [Remove] button like the other Extensions.

It is the DVDvideoSoft... extension below the DownloadHelper in list that does not have a Remove button.

FredMcD
FredMcD Question owner
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OOPS!!! My bad. It's DVDvideoSoft I want to remove. Sorry about that :-/

titoxproxy
titoxproxy
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Chosen Solution

Hello fredmcd-hotmail,

just delete DVDvideosoft from your computer and the problem will be sloved.