Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

my bookmarks have dissapeared I have tried restore in show all bookmarks but restore dates stops on saturday 26 /10/13 the very date when they dissapeared and

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

more options

I have windows 7 after an ad virus i restored to earlier date to remove unwanted ads.it worked ads have dissapeared but my bookmarks as well. How can I get my bookmarks back? as i said above question tried restore but date is not going past 2 very close dates:dates where bookmarks had already dissapeared.

thanks in advance

I have windows 7 after an ad virus i restored to earlier date to remove unwanted ads.it worked ads have dissapeared but my bookmarks as well. How can I get my bookmarks back? as i said above question tried restore but date is not going past 2 very close dates:dates where bookmarks had already dissapeared. thanks in advance

All Replies (3)

more options

Check if The bookmark backup file or one of the automatic dated backups are located inside the Profiles - Where Firefox stores your bookmarks, passwords and other user data folder bookmarkbackups folder.

more options

hello,thank you for your reply.YES bookmark backup file or one of the automatic dated backups are located inside the Profiles. BUT UNFORTUNATELY the date of these backups is only to saturday 26 the day when they disapeared so nothing BEFORE 26th is available.from 26th nothing was there anymore including 26

more options

Did you reset Firefox or did a new profile got created otherwise?

When you reset Firefox then a new profile is created and some personal data (bookmarks, history, cookies, passwords, form data) is automatically imported and the current profile folder will be moved to the desktop to an "Old Firefox Data" folder.
Installed extensions and other customizations (toolbars, prefs) that you have made are lost and need to be redone.

It is possible to recover more data from the old profile, but be cautious not to copy corrupted files to avoid carrying over the problem.

You can also check if there are more profile folders