Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When clicking loading FireFox the profiles box comes up but it blank, no profiles are loading, how do I get profile manager to load the profiles?

  • 2 replies
  • 2 have this problem
  • 7 views
  • Last reply by IamTHoiA

more options

Profile manager loads up but the window is now blank. I have checked in the profiles folder and the profiles exist but I can not get them to load. What do I need to do to make profile manager load the profiles? Thanks.

Profile manager loads up but the window is now blank. I have checked in the profiles folder and the profiles exist but I can not get them to load. What do I need to do to make profile manager load the profiles? Thanks.

All Replies (2)

more options

Is this a new installation of Firefox you're running for the first time, or have you been running Firefox for a while?

Are you using the "built in" profile manager (firefox.exe /profilemanager) or the new "stand alone" profile manager?

If you look in this folder:

C:\Users\username\AppData\Roaming\Mozilla\Firefox

do you have a file named profiles.ini? It's a text file that usually has information for each of the profile folders in the Profiles subdirectory.

more options

Old installation been running FF for a long time now and have a several profiles.

My shortcut to FF has this:

"C:\Program Files\Mozilla Firefox\firefox.exe" -profilemanager so I assume that means running the "built in" one?

...and yes in that directory I do have a profiles.ini file. I did look at this text file but I didn't know what it's about or what to do with it.

Hope this can give you direction to help me and thanks in advance.