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Why doesn't sldieshow work properly in Yahoo group when I use Firefox? It used to and it works with Internet Explorer.

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

wwadeiii
wwadeiii
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I can open a slideshow of images but when I click out of it, it no longer enables Yahoo again, just gives a grey veil over the screen and nothing can be clicked on or is responsive; I have to exit and re-enter Yahoo Groups to access my messages. I used to have no problem and when Yahoo suggested I use another Internet browser, I used Internet Explorer and the problem was solved. They suggested i contact you about the problem. Tried all your fixes and updated everything and still no go, and yes, I did sign out and go on again for changes/updates to take place

I can open a slideshow of images but when I click out of it, it no longer enables Yahoo again, just gives a grey veil over the screen and nothing can be clicked on or is responsive; I have to exit and re-enter Yahoo Groups to access my messages. I used to have no problem and when Yahoo suggested I use another Internet browser, I used Internet Explorer and the problem was solved. They suggested i contact you about the problem. Tried all your fixes and updated everything and still no go, and yes, I did sign out and go on again for changes/updates to take place

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).