Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

rainbow wheel of death at startup- already un/reinstalled twice

meghannruth
meghannruth
more options

This is the most recent crash ID. I hate Safari and want Firefox to work. It opened fine when computer turned on, checked e-mail, open university website, crashed. Would not restore, would not open new session. Would not open in SafeMode. Uninstalled, reinstalled, repeat. Rainbow wheel of death spins and spins and spins. HELP!

This is the most recent crash ID. I hate Safari and want Firefox to work. It opened fine when computer turned on, checked e-mail, open university website, crashed. Would not restore, would not open new session. Would not open in SafeMode. Uninstalled, reinstalled, repeat. Rainbow wheel of death spins and spins and spins. HELP!

All Replies (1)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See: