We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I am not able to install 3.6.13, I get an error message stating "The operation can't be completed because you don't have permission to access some of the items."

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

pokeorange
pokeorange
more options

I get an error message stating "The operation can't be completed because you don't have permission to access some of the items."

I get an error message stating "The operation can't be completed because you don't have permission to access some of the items."

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options
  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re)install.
  • Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.