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With firefox not running, I cannot upgrade as my computer thinks it is still running. Firefox.exe does not appear in the task manager.

  • 3 replies
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  • Last reply by Chris Ilias

AnonymousUser
AnonymousUser
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I seem to be able to start Firefox only once after I reboot my computer. After that it will not start. I tried upgrading the software using Internet Explorer to get the upgrade file. The installation failed when the computer said I needed to close Firefox to install the upgrade. The task manager didn't show firefox on the list as one of the processes and it wasn't running anywhere on my machine.

after I installed Skype

User Agent

Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727)

I seem to be able to start Firefox only once after I reboot my computer. After that it will not start. I tried upgrading the software using Internet Explorer to get the upgrade file. The installation failed when the computer said I needed to close Firefox to install the upgrade. The task manager didn't show firefox on the list as one of the processes and it wasn't running anywhere on my machine. == after I installed Skype == == User Agent == Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727)

All Replies (3)

Chris Ilias
Chris Ilias
  • Moderator
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Try the other solutions at https://support.mozilla.com/en-US/kb/Firefox+is+already+running+but+is+not+responding

AnonymousUser
AnonymousUser Question owner
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After starting using and shutting down Firefox, it will not let you start it up again. You get message that Firefox is still running and computer must be restarted losing what has been started , etc..

TXGuy
TXGuy
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Jim Harris:

Hanging at exit is most frequently caused by an Extension or a Plugin.

Kill Application In Task Manager, does firefox.exe show in the Processes tab? See: Kill Application

Causes and solutions for Firefox hanging at exit: Firefox hangs or is not responding - How to fix Firefox hangs at exit "Firefox is already running but is not responding" error - How to fix

Safe Mode You may need to use Diagnose Firefox issues using Troubleshoot Mode (click on "Safe Mode" and read) to localize the problem. Firefox Safe Mode is a diagnostic mode that disables Extensions and some other features of Firefox. If you are using a theme, switch to the DEFAULT theme: Tools > Add-ons > Themes before starting Safe Mode. When entering Safe Mode, do not check any items on the entry window, just click "Continue in Safe Mode". Test to see if the problem you are experiencing is corrected.

See: Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems Troubleshoot and diagnose Firefox problems

If the problem does not occur in Safe-mode then disable all of your Extensions and Plug-ins and then try to find which is causing it by enabling one at a time until the problem reappears. You MUST close and restart Firefox after EACH change via File > Restart Firefox (on Mac: Firefox > Quit). You can use "Disable all add-ons" on the Safe mode start window.