Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

2Factor authentication

  • 2 replies
  • 0 have this problem
  • 20 views
  • Last reply by benbagdady

benbagdady
benbagdady
more options

Unable to setup the 2nd factor authentication, I have tried multiple authenticatiors always the same result. "Incorrect two step authentication code"

I have tried with Microsoft auth, Google, and Authy - Same result each time...

Unable to setup the 2nd factor authentication, I have tried multiple authenticatiors always the same result. "Incorrect two step authentication code" I have tried with Microsoft auth, Google, and Authy - Same result each time...

Chosen solution

cor-el said
Make sure to use a trusted internet based time service and verify that the time and timezone are correct on the mobile device with the authenticator app as the TOTP code is only valid for thirty seconds.

Tried using the manual code and it worked.

Read this answer in context 👍 0

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Make sure to use a trusted internet based time service and verify that the time and timezone are correct on the mobile device with the authenticator app as the TOTP code is only valid for thirty seconds.

benbagdady
benbagdady Question owner
more options

Chosen Solution

cor-el said
Make sure to use a trusted internet based time service and verify that the time and timezone are correct on the mobile device with the authenticator app as the TOTP code is only valid for thirty seconds.

Tried using the manual code and it worked.

Modified by benbagdady