Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Send mail problem with Thunderbird

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by Matt

u2o
u2o
more options

I can't send emails on my Windows10 computer. I called the service provider and all the server settings are correct. The password has been verified. The service provider tested my account on a test device and it worked. I don't get an error message - just the blue progress bar that says that the message is being sent. I can receive emails. The support person for my service provider says that there is something wrong with my computer that it won't connect for outgoing messages, but he doesn't know what else to do. If necessary, I am willing to backup and restore my emails after deleting and reinstalling Thunderbird, but I am reluctant to do that.

I can't send emails on my Windows10 computer. I called the service provider and all the server settings are correct. The password has been verified. The service provider tested my account on a test device and it worked. I don't get an error message - just the blue progress bar that says that the message is being sent. I can receive emails. The support person for my service provider says that there is something wrong with my computer that it won't connect for outgoing messages, but he doesn't know what else to do. If necessary, I am willing to backup and restore my emails after deleting and reinstalling Thunderbird, but I am reluctant to do that.
Attached screenshots

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Do you have an anti virus scanning outgoing messages? Try disabling that.

u2o
u2o Question owner
more options

I don't know. But outgoing email worked until yesterday and I haven't made any changes to my computer (including no changes to virus protection) for much longer than one day.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

eset phones home and updates multiple time daily. You might not have changed anything, but Thunderbird did not install an update on your system last night, so lets be a little open minded about what might be the cause. It is unlikely to be Thunderbird. You claim you have rules out the provider, so the next most liekly place to look is the anti virus.