Thunderbird asks me for password for an email adress that does not exist
Every time Thunderbird opens it asks me for the password of an email address that I have never had on this computer. It was belonging to a website of mine that I recently moved and at the same time deleted all email addresses attached to the domain. How do i stop this box from opening? Thank you
Chosen solution
You could open the prefs.js file (found inside your Tbird profile folder) using a text editor like Notepad, then find and delete all references of the ghost account/domain. Use the domain as the search term. I borrowed this idea from http://forums.mozillazine.org/viewtopic.php?f=39&t=2472917
Note: Make sure you Quit Thunderbird before editing that file, then restart Tbird.
Read this answer in context 👍 0All Replies (7)
There is absolutely no way that Thunderbird could know about an account that was never setup on it at some point. That's just not possible. Perhaps you migrated your current Thunderbird profile from another computer, which had said account configured on Thunderbird. Is the account listed in the left pane of the Account Settings dialog?
Thank you Stans The account is not listed anywhere except as an address on a domain that I recently had moved to another server, so I am thinking that perhaps the tech who did it tried to use it as an address to notify me before I went in and deleted all the old unused addresses. Would such an email show up in Thunderbird? This is the only explanation I can think of. So is there anyway to stop Thunderbird asking for the password? I checked my previous computer (and yes I must have moved the profile when I got my new computer) and it is certainly not on there either. Thank you
No, such an email account would not show up in Thunderbird, unless it was added/configured in Thunderbird at some point. Did the tech also work on your computer? If so, they may have added that account to Thunderbird, after all, accessing such accounts via clients like Thunderbird is more common than using the hosting provider's webmail client. In the Account Settings dialog, go to the Outgoing Server Settings part (the last item in the left pane) and check if your domain's SMTP server is still listed. It's possible the account was deleted from Tbird, but the corresponding SMTP server remained behind. That's the only reason I can think of.
No tech has been on my computer. I use my ISP SMTP as the outgoing server not any of my domains. I think it will remain one of life's mysteries. Is there any way to stop it asking? Thanks
Chosen Solution
You could open the prefs.js file (found inside your Tbird profile folder) using a text editor like Notepad, then find and delete all references of the ghost account/domain. Use the domain as the search term. I borrowed this idea from http://forums.mozillazine.org/viewtopic.php?f=39&t=2472917
Note: Make sure you Quit Thunderbird before editing that file, then restart Tbird.
Modified by Stans
Thank you Stans Gone! Excellent solution. Thank you for taking the time. Much appreciated.
You're welcome.