Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Password not working even though the password is right

  • 4 replies
  • 1 has this problem
  • 6 views
  • Last reply by JohannHan

more options

When I try to login to thunderbird with a ProtonMail email address it says the username or password are incorrect when I have checked multiple times that the username and password are right.

When I try to login to thunderbird with a ProtonMail email address it says the username or password are incorrect when I have checked multiple times that the username and password are right.

All Replies (4)

more options

Can you login on the webmail of ProtonMai?

more options

yes i can

more options

Are you another OSX user learning just how rubbish anti virus products are by any chance? They are the primary cause of "password errors" on windows.

more options

When you use IMAP it is simple, because the messages are still on the server of the mail-provider.

Delete the account in Thunderbird and start over again.

Otherwise (using POP) delete the password in Thunderbird and you can insert the password again.