We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

email goes directly to thrash. How to fix

more options

Some of the email addressed to me that used to go to the inbox is now going directly into the trash bin. How do I rectify this

Some of the email addressed to me that used to go to the inbox is now going directly into the trash bin. How do I rectify this

Modified by alfrae13

All Replies (3)

more options

Trash or SPAM/Junk?

Either way I'd suggest checking if you have any filters that would trigger this, depending on the email provider some may have automatic Junk mail filtering which is sent to a folder that you don't see in Thunderbird.

See this web page for more information on subscribing to your email folders as provided by your email service.

more options

I have removed all filters. The mail does not go to junk but to trash. I also use SpamAssassin

more options

Check if your email provider has filtering enabled at the server level, perhaps some setting there is the reason for this.