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Why is FF crashing when working with fb?

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by jayelbe

FF beta is my default browser for moto g..everytime i am clicking on a link to open in a browser FF returns the FF crash message. Us there some API issue. this is irritating. Please advise at the earliest

FF beta is my default browser for moto g..everytime i am clicking on a link to open in a browser FF returns the FF crash message. Us there some API issue. this is irritating. Please advise at the earliest

All Replies (1)

Hi Indiancuisine,

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
aboutcrashesFx29

Sorry that the screenshot is from Windows - but the process should be exactly the same on Android.

Thank you for your help!


Jayelbe

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.