Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Crash report even when Firefox is not running

  • 2 replies
  • 2 have this problem
  • 9 views
  • Last reply by MacH52

more options

Recently I keep getting the crash report dialogue box on screen even though Firefox is not running.

I can open and use Firefox without crashing, but shortly after closing Firefox the crash report appears.

I am running the latest version with all add ons up to date.

Any suggestions please?

Recently I keep getting the crash report dialogue box on screen even though Firefox is not running. I can open and use Firefox without crashing, but shortly after closing Firefox the crash report appears. I am running the latest version with all add ons up to date. Any suggestions please?

All Replies (2)

more options

hello MacH52, in case you are using AVAST 2015 as your security software, please turn off HTTPS scanning within its settings. https://www.mozilla.org/en-US/firefox/33.0.2/releasenotes/#known-issues

more options

Many Thanks, will give that a try.