Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After a recent FF update, when I click on many Internet search result/link, nothing happens.

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by mrmoms

mrmoms
mrmoms
more options

Some of the links I click on work, many do not. Like some kind of filter is blocking access to these links. Suggestions?

Some of the links I click on work, many do not. Like some kind of filter is blocking access to these links. Suggestions?

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
mrmoms
mrmoms Question owner
more options

I noticed my searches on Google and Bing work just fine.

But when I do a search from my homepage Comcast ("Enhanced by Google") that's when some of the links do not connect to the webpage.