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ნუ გაებმებით თაღლითების მახეში მხარდაჭერის საიტზე. აქ არასდროს მოგთხოვენ სატელეფონო ნომერზე დარეკვას, შეტყობინების გამოგზავნას ან პირადი მონაცემების გაზიარებას. გთხოვთ, გვაცნობოთ რამე საეჭვოს შემჩნევისას „დარღვევაზე მოხსენების“ მეშვეობით.

ვრცლად

Firefox won't start, it thinks it's already running but isn't

  • 4 პასუხი
  • 6 მომხმარებელი წააწყდა მსგავს სიძნელეს
  • 90 ნახვა
  • ბოლოს გამოეხმაურა Russell.P.Cairns

When I try to start Firefox I get a message saying it's already running but not responding and telling me :"To open a new window, you must first close the existing Firefox process, or restart your system." Since it's not running and task manager does not show a running process I obviously can't do that. I have restarted my system several times, all with the same result. I have even tried uninstalling Firefox, downloading it from scratch and installing it again - but the result is still the same.

When I try to start Firefox I get a message saying it's already running but not responding and telling me :"To open a new window, you must first close the existing Firefox process, or restart your system." Since it's not running and task manager does not show a running process I obviously can't do that. I have restarted my system several times, all with the same result. I have even tried uninstalling Firefox, downloading it from scratch and installing it again - but the result is still the same.

გადაწყვეტა შერჩეულია

Yes. If there isn't a default profile then you need to create a new profile or delete the profiles.ini file to make Firefox create a new default profile as you appear to still have that file currently to get that error.

პასუხის ნახვა სრულად 👍 0

ყველა პასუხი (4)

Hi,

I have followed the instructions and the folder Russell/AppData/Roaming/Mozilla/Firefox/Profiles is completely empty so there's no default profile for me to edit, but I still get the same error message each time I try to start Firefox. Do I need to somehow create a default profile?

შერჩეული გადაწყვეტა

Yes. If there isn't a default profile then you need to create a new profile or delete the profiles.ini file to make Firefox create a new default profile as you appear to still have that file currently to get that error.

Thank you so much. I deleted the profiles.ini file and it fixed the problem!